Why are Contact Centers Switching from Cogito to Balto's Real-Time Guidance?

01.

Focus on Outcomes, Not Just Sentiments

Cogito helps agents demonstrate empathy. Balto does this and more. By scaling winning behaviors and proven tactics to your whole team, Balto helps your agents say the right thing every time to increase conversions, provide unparalleled customer service and achieve bulletproof compliance. 

02.

Upfront Pricing, No Hidden Costs

Unlike Cogito, our pricing plans are transparent and fixed, with no surprise fees for integrations, extra training or product customizations. Our dedicated Implementation specialists will help you hit the ground running for faster results.

03.

Trusted By Top Contact Centers

Your business is in good hands with Balto. With a 4.7 rating and over 150 reviews on G2, Balto is the favorite real-time solution for top-performing contact centers.

Why Choose Balto?

Balto
Cogito
  • Agent-to-Manager Chat
  • Post-Call Analytics
  • Scorecards
  • Win Markers

When You Should Choose Cogito Over Balto

If you’re looking for insights on customer and agent sentiment on calls, Cogito may be the right fit for you. But if you want to go beyond tone by providing in-the-moment guidance to improve the outcome of every call, get in touch.

Get a Demo

"KNOCKED MY SOCKS OFF"

Drive real business results with Real-Time Guidance.

35%

More Conversions

75%

Faster Ramp Time

90 Sec

Faster Handle Times

Here's How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets agents chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto's Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what's driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

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