Why are Contact Centers Switching from Cogito to Balto’s Real-Time Guidance?
Focus on Outcomes, Not Just Sentiments
Cogito helps agents demonstrate empathy. Balto does this and more. By scaling winning behaviors and proven tactics to your whole team, Balto helps your agents say the right thing every time to increase conversions, provide unparalleled customer service and achieve bulletproof compliance.
Upfront Pricing, No Hidden Costs
Unlike Cogito, our pricing plans are transparent and fixed, with no surprise fees for integrations, extra training or product customizations. Our dedicated Implementation specialists will help you hit the ground running for faster results.
Trusted By Top Contact Centers
Your business is in good hands with Balto. With a 4.7 rating and over 150 reviews on G2, Balto is the favorite real-time solution for top-performing contact centers.
Why Choose Balto?
When You Should Choose Cogito Over Balto
If you’re looking for insights on customer and agent sentiment on calls, Cogito may be the right fit for you. But if you want to go beyond tone by providing in-the-moment guidance to improve the outcome of every call, get in touch.
“Knocked My Socks off”
Drive real business results with Real-Time Guidance.
Faster Ramp Time
Faster Handle Times