Why are Contact Centers Switching from Cogito to Balto’s Real-Time Guidance?
Smarter Guidance for Better Results
Unlike Cogito, Balto’s best-in-class AI understands the full context of your team’s conversations and gives relevant guidance at the right time, without distracting or annoying your agents.
Post-Call Analytics + Real-Time Guidance
With Balto, you get comprehensive post-call reporting, sentiment monitoring, and real-time conversation guidance in one platform.
Empower and Engage Your Agents
Balto is built for agent empowerment, not enforcement. Happy agents lead to better results!
Why Choose Balto?
When You Should Choose Cogito Over Balto
Cogito promises to help you provide better customer experiences through sentiment analysis. With Balto, you get that plus intelligent real-time guidance geared for better sales, compliance, and customer service, all in one platform.