Do More With the Most Trusted Name in Real-Time Guidance
Start improving conversations when it matters most: in the moment. Balto pioneered real-time guidance to help your agents say the right thing, live on every call. Increase conversion rates, deliver exceptional service and stay compliant with Balto.
Why are Contact Centers Switching from Cresta to Balto's Real-Time Guidance?
Save Calls Before It's Too Late
Balto's AI offers real-time guidance to help your agents to say the right thing, live on every call. But for times you need a human, Balto automatically alerts a manager to join critical calls at the right moment so you can intervene before it's too late.
Upfront Pricing, Flexible Plans
Unlike Cresta, our pricing plans are transparent and based on number of agents, not number of agent interactions. We offer flexible contract lengths so you can be sure Balto is a great fit for your needs.
Trusted By Top Contact Centers
Your business is in good hands with Balto. With a 4.7 rating and over 150 reviews on G2, Balto is the favorite real-time solution for top-performing contact centers.
Why Choose Balto?
- Real-Time Guidance
- Agent-to-Manager Chat
- Unparalleled Transcription
- Omnichannel Guidance
"KNOCKED MY SOCKS OFF"
Drive real business results with Real-Time Guidance.
Faster Ramp Time
Faster Handle Times
Here's How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
- The Smart Checklist shows reps key talking points
- Dynamic Prompts show reps phrases and questions when they need them most
- Notifications discourage bad habits
- Live Chat lets agents chat with managers to get immediate guidance for critical calls
Managers Coach and Analyze Data in Real-Time
- Scale ideal conversations to all reps with Balto's Playbook Designer
- Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
- Dig into real-time data with Reporting and QA Scores
Quality Assurance Monitors Quality and Drives Improvement
- Set up scorecards and weighted criteria with Real-Time QA
- Identify what's driving low or high scores with Real-Time Scores
- Measure long-term quality trends and coaching effectiveness with Reports
See What Our Customers Have to Say:
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Director of AI, National General Insurance
"Balto is call center magic!"
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"