Why are Contact Centers Switching from Cresta to Balto’s Real-Time Guidance?
Smarter Guidance for Better Results
Unlike Cresta’s Agent Assist, Balto’s best-in-class AI understands the full context of your team’s conversations and gives relevant guidance at the right time, without distracting or annoying your agents.
Trusted by Top Contact Centers
Your business is in good hands with Balto. With a 4.8 rating and over 300 reviews on G2, Balto is the favorite real-time solution for top-performing contact centers.
Empower and Engage Your Agents
Balto is built for agent empowerment, not enforcement. Happy agents lead to better results!