Do More With the Most Trusted Name in Real-Time Guidance

Start improving conversations when it matters most: in the moment. Balto pioneered real-time guidance to help your agents say the right thing, live on every call. Increase conversion rates, deliver exceptional service and stay compliant with Balto.

Why are Contact Centers Switching from Cresta to Balto’s Real-Time Guidance?


Save Calls Before It’s Too Late

Balto’s AI offers real-time guidance to help your agents to say the right thing, live on every call. But for times you need a human, Balto automatically alerts a manager to join critical calls at the right moment so you can intervene before it’s too late.


Upfront Pricing, Flexible Plans

Unlike Cresta, our pricing plans are transparent and based on number of agents, not number of agent interactions. We offer flexible contract lengths so you can be sure Balto is a great fit for your needs.


Trusted By Top Contact Centers

Your business is in good hands with Balto. With a 4.7 rating and over 150 reviews on G2, Balto is the favorite real-time solution for top-performing contact centers.

Why Choose Balto?

  • Balto
  • Cresta
  • Real-Time Guidance
  • Agent-to-Manager Chat
  • Unparalleled Transcription
  • Omnichannel Guidance

When You Should Choose Cresta Over Balto

If you’re just looking for post-call analytics, CallMiner may be the right fit for you. But if you want to improve your business by providing in-the-moment guidance, automatically scoring 100% of calls and coaching your agents in real-time, get in touch.

“Knocked My Socks off”

Drive real business outcomes with Real-Time.

More Conversions

Faster Ramp Time

Faster Handle Times

Here’s How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets reps chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto’s Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what’s driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

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