Get the Cresta Alternative Preferred By Your Agents

Balto pioneered real-time guidance to help agents deliver results with every call. Discover how the most trusted name in real-time guidance can help you empower your agents while improving conversions, compliance, and customer experience.

Why are Contact Centers Switching from Cresta to Balto’s Real-Time Guidance?

Smarter Guidance for Better Results

Unlike Cresta’s Agent Assist, Balto’s best-in-class AI understands the full context of your team’s conversations and gives relevant guidance at the right time, without distracting or annoying your agents. 

Trusted by Top Contact Centers

Your business is in good hands with Balto. With a 4.8 rating and over 300 reviews on G2, Balto is the favorite real-time solution for top-performing contact centers.

Empower and Engage Your Agents

Balto is built for agent empowerment, not enforcement. Happy agents lead to better results!

Why Choose Balto?

  • Balto
  • Cresta
  • 100% conversational visibility and reporting
  • Real-Time guidance based on conversation context
  • Automate after-call work with call summarization
  • Score 100% of calls for quality assurance
  • Real-time supervisor alerts for in-call interventions
  • Sentiment analysis
  • Industry-specific agent playbooks created by experts
  • Automatically mines call data to suggest script improvements
  • Real-time voice guidance in Spanish
  • Agent gamification & engagement
  • Best-in-class transcription accuracy
  • 50+ CRM & CCaaS Integrations

Why You Should Choose Balto Over Cresta

With our smarter AI, simple onboarding with one-day integrations, and focus on agent empowerment, we think the choice is clear. We invite you to get a demo to see the difference for yourself.

Don’t Just Take Our Word For It

Read more Balto reviews on G2