Stop Chasing Errors After the Fact. Power Agents with Real-Time QA Insights.

Balto’s laser-focused real-time prompts transform agent behavior in the moment—enabling immediate script adherence, faster compliance, and better conversion rates. With Balto, contact centers don’t just analyze calls, they improve them as they happen.

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Why are Contact Centers Switching from Level AI to Balto’s Real-Time Guidance?

No More Manual Scoring

We automate QA scoring so your analysts can ditch the busywork and uncover high-impact insights for leadership—freeing managers to focus on coaching and transforming conversations.

Trusted by Top Contact Centers

Your business is in good hands with Balto. With a 4.8 rating and over 300 reviews on G2, Balto is the favorite real-time solution for top-performing contact centers.

Empower and Engage Your Agents

Balto is built for agent empowerment, not enforcement. Happy agents lead to better results!

Why Choose Balto?

  • Balto
  • Level AI
  • 100% conversational visibility and reporting
  • Real-Time guidance based on conversation context
  • Automate after-call work with call summarization
  • Score 100% of calls for quality assurance
  • Real-time supervisor alerts for in-call interventions
  • Sentiment analysis
  • Industry-specific agent playbooks created by experts
  • Automatically mines call data to suggest script improvements
  • Real-time voice guidance in Spanish
  • Agent gamification & engagement
  • Best-in-class transcription accuracy
  • 50+ CRM & CCaaS Integrations

Why You Should Choose Balto Over Level AI

With a simple, fast deployment, Balto’s suite of generative AI tools changes agent behavior in the moment, delivering immediate ROI and higher customer satisfaction. We invite you to get a demo to see the difference for yourself.

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Don’t Just Take Our Word For It

Read more Balto reviews on G2

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June 01, 2022

“Balto has allowed me to be more confident and successful when speaking to my clients. I love the fact that it’s real-time, lets me know what I’ve said, and gives me extra key points.”
Destiny H.
Licensed Health Insurace Agent
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Jan 12, 2022

“It’s like having a little helper on my desktop.”
Cyndi S.
Medicare Outbound Agent
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June 01, 2022

“I like the real-time information we can see as call interactions take place. We can build our playbook to best complement our business needs while delivering excellent customer service. Everyone at Balto is friendly and fantastic when we need assistance.”
Lorena H.
Maintenance Case Specialist – QA
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July 18, 2022

“IT HAS IMPROVED MY SALES ASTRONOMICALLY.”
Elizabeth R.
Licensed Broker

Scale Excellent Conversations with Balto

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