Get Better Conversations, Not Better Observations
Start improving conversations when it matters most: in the moment. Balto offers real-time guidance to help your agents say the right thing, live on every call. Increase conversion rates, deliver exceptional service and stay compliant with Balto.
Why are Contact Centers Switching from Observe.ai to Balto's Real-Time Guidance?
Save Calls Before They're Over
Observe.ai gives you insight into your lost opportunities. Balto helps you prevent lost opportunities altogether. Our real-time technology helps your agents say the right thing every time.
Say Goodbye to Endless Coaching
Find yourself coaching and re-coaching, only to catch the same mistakes after the fact? Balto instantly identifies errors and winning behaviors so you can easily replicate what works, helping you create a training program that truly scales.
Turn Your Insights Into Action
For most contact centers, lack of data isn't the problem. Unlike Observe.ai, Balto gives you the tools to put your insights to work immediately, using proven sales tactics and data-driven rebuttals to objections for increased conversions, happier customers and greater ROI.
Why Choose Balto?
- Real-Time Guidance
- Post-Call Analytics
- Automatic QA
- Real-Time Coaching
"KNOCKED MY SOCKS OFF"
Drive real business results with Real-Time Guidance.
Faster Ramp Time
Faster Handle Times
Here's How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
- The Smart Checklist shows reps key talking points
- Dynamic Prompts show reps phrases and questions when they need them most
- Notifications discourage bad habits
- Live Chat lets agents chat with managers to get immediate guidance for critical calls
Managers Coach and Analyze Data in Real-Time
- Scale ideal conversations to all reps with Balto's Playbook Designer
- Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
- Dig into real-time data with Reporting and QA Scores
Quality Assurance Monitors Quality and Drives Improvement
- Set up scorecards and weighted criteria with Real-Time QA
- Identify what's driving low or high scores with Real-Time Scores
- Measure long-term quality trends and coaching effectiveness with Reports
See What Our Customers Have to Say:
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Director of AI, National General Insurance
"Balto is call center magic!"
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"