Why are Contact Centers Switching from Observe.ai to Balto’s Real-Time Guidance?
Save Calls Before They’re Over
Observe.ai gives you insight into your lost opportunities. Balto helps you prevent lost opportunities altogether. Our real-time technology helps your agents say the right thing every time.
Say Goodbye to Endless Coaching
Find yourself coaching and re-coaching, only to catch the same mistakes after the fact? Balto instantly identifies errors and winning behaviors so you can easily replicate what works, helping you create a training program that truly scales.
Turn Your Insights Into Action
For most contact centers, lack of data isn’t the problem. Unlike Observe.ai, Balto gives you the tools to put your insights to work immediately, using proven sales tactics and data-driven rebuttals to objections for increased conversions, happier customers and greater ROI.
Why Choose Balto?
When You Should Choose Observe.ai Over Balto
If you’re just looking for post-call analytics, Observe.ai may be the right fit for you. But if you want to improve your business by providing in-the-moment guidance, automatically scoring 100% of calls and coaching your agents in real-time, get in touch.
“Knocked My Socks off”
Drive real business results with Real-Time Guidance.
Faster Ramp Time
Faster Handle Times