Get Better Conversations
Not Better Observations

Start improving conversations when it matters most: in the moment. Only Balto unites agents with AI to increase conversion rates, deliver exceptional service, and stay compliant on every call.

Why are Contact Centers Switching from to Balto’s Real-Time Guidance?

Smarter Guidance for Better Results

Unlike Observe, Balto’s best-in-class AI understands the full context of your team’s conversations and gives relevant guidance at the right time, without distracting or annoying your agents.

Post-Call Analytics + Real-Time Guidance

With Balto, you get comprehensive post-call reporting, sentiment monitoring, and real-time conversation guidance in one platform. 

Empower and Engage Your Agents

Balto is built for agent empowerment, not enforcement. Happy agents lead to better results!

Why Choose Balto?

  • Balto
  • Observe
  • 100% conversational visibility and reporting
  • Real-Time guidance based on conversation context
  • Automate After-Call Work with Real-Time Notetaker
  • Score 100% of calls for quality assurance
  • Real-time supervisor alerts for in-call interventions
  • One-button scaling of winning phrases
  • Industry-specific agent playbooks created by experts
  • Automatically mines call data to suggest script improvements
  • Real-time voice guidance in Spanish
  • Agent gamification & engagement
  • Unparalleled transcription accuracy
  • 50+ CRM & CCaaS integrations

When You Should Choose Balto Over Observe

Observe promises to give you comprehensive post-call reporting. With Balto, you get that plus intelligent real-time guidance, automatic QA on 100% of calls, and a superior agent experience in one platform.

Don’t Just Take Our Word For It

Read more Balto reviews on G2