Get Better Conversations
Not Better Observations

Start improving conversations when it matters most: in the moment. Only Balto unites agents with AI to increase conversion rates, deliver exceptional service, and stay compliant on every call.

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Why are Contact Centers Switching from Observe.ai to Balto’s Real-Time Guidance?

Smarter Guidance for Better Results

Unlike Observe, Balto’s best-in-class AI understands the full context of your team’s conversations and gives relevant guidance at the right time, without distracting or annoying your agents.

Post-Call Analytics + Real-Time Guidance

With Balto, you get comprehensive post-call reporting, sentiment monitoring, and real-time conversation guidance in one platform. 

Empower and Engage Your Agents

Balto is built for agent empowerment, not enforcement. Happy agents lead to better results!

Why Choose Balto?

  • Balto
  • Observe
  • 100% conversational visibility and reporting
  • Real-Time Guidance based on conversation context
  • Score 100% of calls for quality assurance
  • Real-time supervisor alerts for in-call interventions
  • One-button scaling of winning phrases
  • Industry-specific agent playbooks created by experts
  • Automatically mines call data to suggest script improvements
  • Real-time voice guidance in Spanish
  • Agent gamification & engagement
  • Unparalleled transcription accuracy
  • 50+ CRM & CCaaS integrations

When You Should Choose Balto Over Observe

Observe promises to give you comprehensive post-call reporting. With Balto, you get that plus intelligent real-time guidance, automatic QA on 100% of calls, and a superior agent experience in one platform.

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Don’t Just Take Our Word For It

Here’s what our fans have to say on G2

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June 01, 2022

“Balto has allowed me to be more confident and successful when speaking to my clients. I love the fact that it’s real-time, lets me know what I’ve said, and gives me extra key points.”
Destiny H.
Licensed Health Insurace Agent
Jan 12, 2022

“It’s like having a little helper on my desktop.”
Cyndi S.
Medicare Outbound Agent
June 01, 2022

“I like the real-time information we can see as call interactions take place. We can build our playbook to best complement our business needs while delivering excellent customer service. Everyone at Balto is friendly and fantastic when we need assistance.”
Lorena H.
Maintenance Case Specialist – QA
July 18, 2022

“IT HAS IMPROVED MY SALES ASTRONOMICALLY.”
Elizabeth R.
Licensed Broker

Scale Excellent Conversations with Balto

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