Welcome to the Conversation Excellence Lab!

The Conversation Excellence Lab is Balto’s research and data team focused on providing actionable insights for the contact center industry. This includes industry surveys, academic partnerships, and reports backed by Real-Time Guidance call data provided by Balto.

If you’re interested in working with the Lab or have a question about our work, please complete the form to the right. We’ll get back to you soon!

Contact the Conversation Excellence Lab

All fields are required. Phone: 855-462-2586