Make Lasting Impressions on Every Call
Balto teaches your agents to listen, empathize, and ask the right questions on every call.
- Balto's Dynamic Prompts show agents key phrases and questions, exactly when they need them
- Notifications remind agents to talk less and deescalate tricky situations
- Real-Time Coaching allows instant manager intervention for calls trending negative
Deliver Great Service Faster Than Ever
No more long call times or call backs while agents search for information. Guide your agents to take control from "hello" to "goodbye".
- Dynamic Prompts show agents the answers to customer questions, avoiding holds and transfers
- Sticky Notes distribute product updates and information to every agent instantly
Cut the Guesswork out of Customer Service
No more relying on your gut alone. Track the results of every call and instantly scale what's making customers happy.
- Balto's Win Rate Analysis tests phrases against each other and automatically shows agents the better option
- Real-Time QA scores 100% of calls and allows managers to understand the root causes of low call quality
“Balto keeps everyone consistent”
Drive real business outcomes with Real-Time.
Increase in CSAT Scores
Faster Ramp Time
Faster Customer Service
Here's How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
- The Smart Checklist shows reps key talking points
- Dynamic Prompts show reps phrases and questions when they need them most
- Notifications discourage bad habits
- Live Chat lets agents chat with managers to get immediate guidance for critical calls
Managers Coach and Analyze Data in Real-Time
- Scale ideal conversations to all reps with Balto's Playbook Designer
- Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
- Dig into real-time data with Reporting and QA Scores
Quality Assurance Monitors Quality and Drives Improvement
- Set up scorecards and weighted criteria with Real-Time QA
- Identify what's driving low or high scores with Real-Time Scores
- Measure long-term quality trends and coaching effectiveness with Reports
on G2 from 160+ Reviews
See What Our Customers Have to Say:
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Director of AI, National General Insurance
"Balto is call center magic!"
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"