Balto teaches your agents to listen, empathize, and ask the right questions on every call.
No more long call times or call backs while agents search for information. Guide your agents to take control from "hello" to "goodbye".
No more relying on your gut alone. Track the results of every call and instantly scale what's making customers happy.
Drive real business outcomes with Real-Time.
Increase in CSAT Scores
Faster Ramp Time
Faster Customer Service
On G2 from 80+ Reviews
"With Balto, we’ve earned additional $50,000 dollars in monthly recurring revenue.”
"We're excited to not to have to keep customers on the line for so long."
"Balto is call center magic!"
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
"With real-time, it’s like having a manager at the agents’ desks at all times."
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
"I love Balto, it's my best friend!"