Balto teaches your agents to listen, empathize, and ask the right questions on every call.
No more long call times or call backs while agents search for information. Guide your agents to take control from "hello" to "goodbye".
No more relying on your gut alone. Track the results of every call and instantly scale what's making customers happy.
Drive real business outcomes with Real-Time.
Increase in CSAT Scores
Faster Ramp Time
Faster Customer Service
on G2 from 80+ Reviews
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Director of AI, National General Insurance
"Balto is call center magic!"
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"