"Balto enables our sales reps to have very high-quality conversations in a short amount of time. It's fundamentally changed the way we do things. With Balto, we've earned an additional $50,000 in monthly recurring revenue"
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Director of AI, National General Insurance
"Balto is call center magic!"
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"
Human Performance Expert
Balto's powerful recognition software is second to none and has allowed our business to transform the way we think, perceive, and conduct sales over the phone. Not only is the technology powerful, but the support and staff is superb. Balto has invested time in hiring the most educated, skilled professionals in the industry that helped us develop a customized use for the technology. This isn't an "out of the box", plug and play tech. This is transformative, and we are grateful for the insights we have gained from the team.
Using Balto’s AI-powered real-time guidance solution, National General has streamlined calls, continued to make agents’ jobs easier, and further improved the customer experience.
This multinational insurance provider increased their CSAT scores, saw triple-digit growth in survey completion rates, made calls shorter and more effective, sped up onboarding, and saved in QA costs.
ONLINE Information Services Inc. turned to Balto to improve their compliance, training, and overall contact center operations.
After one of the largest flooring companies in the U.S tested Balto, their saves rate increased by 26.1%. In the first 3 months, Balto helped save $3.2 million dollars.
One of the largest health insurance companies in the country wanted to see how much Balto could impact their close rate. The Balto users had a 71% higher quote rate and a 132% higher close rate than non-Balto users.
After setting up an A/B test and analyzing 10,000+ calls for a large insurance firm, we found that the company saw a 15% increase in conversion rates.