Contact Centers Do Extraordinary Things with Balto

From revenue growth and happier customers to higher compliance and QA scores - see what you can expect from Real-Time Guidance.

Arsenal Business Growth Uses Balto To Ramp Reps Faster & Book More Appointments

"Balto enables our sales reps to have very high-quality conversations in a short amount of time. It's fundamentally changed the way we do things. With Balto, we've earned an additional $50,000 in monthly recurring revenue"
- Aaron Asher, Owner, Arsenal Business Group

See What Our Customers Have to Say:

See What Customers Have Said on G2

Sean C.

Human Performance Expert

“The Best Technology with the Best People”

Balto's powerful recognition software is second to none and has allowed our business to transform the way we think, perceive, and conduct sales over the phone. Not only is the technology powerful, but the support and staff is superb. Balto has invested time in hiring the most educated, skilled professionals in the industry that helped us develop a customized use for the technology. This isn't an "out of the box", plug and play tech. This is transformative, and we are grateful for the insights we have gained from the team.

Customer Success Stories

National General Closes More Quotes and Lowers AHT With Balto

Using Balto’s AI-powered real-time guidance solution, National General has streamlined calls, continued to make agents’ jobs easier, and further improved the customer experience.

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World-Class Customer Service Drives Insurance Companies Forward

This multinational insurance provider increased their CSAT scores, saw triple-digit growth in survey completion rates, made calls shorter and more effective, sped up onboarding, and saved in QA costs.

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ONLINE Information Services Uses Balto For More Effective Onboarding & Collections Calls

ONLINE Information Services Inc. turned to Balto to improve their compliance, training, and overall contact center operations.

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Transforming Sales, QA, and Customer Service with Balto

After one of the largest flooring companies in the U.S tested Balto, their saves rate increased by 26.1%. In the first 3 months, Balto helped save $3.2 million dollars.

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Changing Insurance Conversations

One of the largest health insurance companies in the country wanted to see how much Balto could impact their close rate. The Balto users had a 71% higher quote rate and a 132% higher close rate than non-Balto users.

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Improving Insurance Metrics with Balto​

After setting up an A/B test and analyzing 10,000+ calls for a large insurance firm, we found that the company saw a 15% increase in conversion rates.

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