Healthcare is recession-proof. It’s something we hear every time the economy downturns — and at no time has it been correct. Just like any other large-scale organization with significant workforce, regulatory, and fiscal concerns, healthcare organizations of all types are impacted by economic conditions.

While the pandemic may be behind us, it served to highlight (and test) major gaps in the healthcare industry’s workforce and processes across the United States and beyond.

Whether you operate a health insurance contact center or manage patient billing in a local health network, this is what you need to know to eliminate barriers in the healthcare contact center.

‍Check out this free e-book to learn:‍

• How to ensure compliance adherence in real time
• How to train agents in de-escalations and rebuttals
• How to focus on cost optimization, not cost cutting
• How to alleviate burdens with proper tech