FREE E-BOOK

How Agent Experience, Motivation, Engagement, and Retention Impact Contact Center Success

20+ pages of valuable insights for contact center leaders

Low agent retention has affected contact centers for years with average turnover rates reaching 40% in 2020. Yet the primary drivers of agent retention remain largely the same as they did 20 years ago: motivation, engagement, and job satisfaction.

In our latest e-book, we take an in-depth look at each of these issues and how they impact the agent experience, team performance, and contact center success.

‍Check out this free e-book to learn:‍
  • What drives high agent motivation, engagement, and job satisfaction?
  • How do these elements impact agent retention?
  • What is their effect on the overall agent experience?
  • Strategies to improve motivation, engagement, and job satisfaction

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Download the e-book now to get 20+ pages of insights for managing your contact center team and actionable steps to improve the agent experience.

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See What Our Customers Have to Say:

“Balto is transforming the way in which contact center agents communicate while on the phone, which in turn leads to unbeatable customer experience and bottom-line impact.”
Jim Dvorkin
SVP, Customer Engagement, Ring Central
“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Courtney Reynaud
President, CB USA
“Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage
“Balto has improved my employees’ performance more than I could’ve imagined.”
Heather Heisler
Supervisor, Rent-2-Own
“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Martin To
Sales Development Manager, American Homes 4 Rent
“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
“When you’re drowning in a call Balto is your life raft.”
Agent
HPOne
“It takes away the anxiety from a call.”
Kasey Ismail
Collections Team Lead, CB USA
“I love Balto, it’s my best friend!”
Letha Parsons
Rep, eHealth

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