How Agent Experience, Motivation, Engagement, and Retention Impact Contact Center Success

20+ pages of valuable insights for contact center leaders

Low agent retention has affected contact centers for years with average turnover rates reaching 40% in 2020. Yet the primary drivers of agent retention remain largely the same as they did 20 years ago: motivation, engagement, and job satisfaction.

In our latest e-book, we take an in-depth look at each of these issues and how they impact the agent experience, team performance, and contact center success.

Check out this free e-book to learn:
  • What drives high agent motivation, engagement, and job satisfaction?
  • How do these elements impact agent retention?
  • What is their effect on the overall agent experience?
  • Strategies to improve motivation, engagement, and job satisfaction

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Download the e-book now to get 20+ pages of insights for managing your contact center team and actionable steps to improve the agent experience.

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