20+ pages of valuable insights for contact center leaders
Low agent retention has affected contact centers for years with average turnover rates reaching 40% in 2020. Yet the primary drivers of agent retention remain largely the same as they did 20 years ago: motivation, engagement, and job satisfaction.
In our latest e-book, we take an in-depth look at each of these issues and how they impact the agent experience, team performance, and contact center success.Check out this free e-book to learn:
- What drives high agent motivation, engagement, and job satisfaction?
- How do these elements impact agent retention?
- What is their effect on the overall agent experience?
- Strategies to improve motivation, engagement, and job satisfaction
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