Top Call Centers Use Balto To Drive Their Most Important Metrics

Boost performance and drive revenue with Balto’s Call Center AI Software

Tired of agents making simple mistakes even after hours of training? Get immediate results with Balto’s real-time coaching & management software. Balto helps sales reps and customer service agents perfect every call. You get more time to grow your contact center into a true profit machine.

How does Balto work?

Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not.

Benefits of Balto's Call Center AI Software

Sales

Agents close more leads and sales using Balto’s real-time recommendations. The result? Unheard-of conversion rates.

With Balto, sales reps consistently:

  • Ask better discovery questions
  • Control the call flow from the start
  • Use the best rebuttals to overcome objections
  • Go for the close at the best possible time
  • Avoid interrupting so customers feel heard
  • Pace speech effectively

Customer Experience

With Balto’s real-time recommendations, customer service reps provide amazing customer experiences. How? Reps know what to say and how to say it, resolving issues faster than ever before.

With Balto, customer service agents consistently:

  • Deliver a warm greeting
  • Personalize every customer’s experience
  • Empathize with a customer’s need
  • Ask the best questions to verify the need
  • Find effective solutions quickly
  • Confirm they’ve met the customer’s need

Debt Collections

With Balto, Collections teams avoid compliance pitfalls and collect more. Real-time recommendations with best-practices ensure teams use the best rebuttals, negotiate payment amounts. Real-time reminders ensures every agent follows compliance statements and procedures.

Ramp Time

No more waiting months for new agents to catch up with your veterans. Use Balto’s real-time recommendations to ramp new hires faster. When they know what to say and how to say it, they’ll have the confidence to take live calls sooner.

Compliance & QA

Don’t settle for listening to just a handful of your calls. Contact centers use Balto to know what’s happening on 100% of calls with in-depth analysis. And with Balto’s real-time coaching, agents can see what they need to say to stay compliant, word for word.

Systematically Improve Results Across Your Contact Center

Sales

75% faster ramp time.

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Customer Experience

Know what’s happening on 100% of your calls.

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Debt Collections

Boost Average Payment Collected by 50-75%.

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Ramp Time

75% faster ramp time.

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Compliance

Know what’s happening on 100% of your calls.

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See how top contact centers use Balto

National General Closes More Quotes and Lowers AHT With Balto

Using Balto’s AI-powered real-time guidance solution, National General has streamlined calls, continued to make agents’ jobs easier and further improved the customer experience.

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World-Class Customer Service Drives Insurance Companies Forward

This multinational insurance provider increased their CSAT scores, got triple-digit growth in survey completion rates, shorter and more effective calls, faster onboarding, and saved in QA costs.

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ONLINE Information Services Uses Balto For More Effective Onboarding & Collections Calls

ONLINE Information Services Inc. turned to Balto’s to improve their compliance, training, and overall contact center operations.

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Transforming Sales, QA, and Customer Service with Balto

After one of the largest flooring companies in the U.S tested Balto, their saves rate increased by 26.1%. In the first 3 months, Balto helped save $3.2 million dollars.

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Changing Insurance Conversations

One of the largest health insurance companies in the country wanted to see how much Balto could impact their close rate. The Balto users had a 71% higher quote rate and a 132% higher close rate than Non-Balto users.

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Improving Insurance Metrics with Balto​

After setting up an A/B test and analyzing 10,000+ calls for a large insurance firm we found that the company saw a 15% increase in conversion rates and more.

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See Why Balto Has Guided 60MM+ Phone Calls.

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