Ambient agentic intelligence for the frontline.

{{ phoneSvg }}Aug 10, 11:39 AM Call started

11:39 AM

{{ chevDownSvg }} WHAT ARE ONE OR TWO THINGS YOU WISH YOUR REPS WOULD DO PERFECTLY ON EVERY CALL? {{ pinSvg }} {{ closeSvg }}

Pain Questions

{{ p.label }}

{{ copySvg }}{{ upSvg }}{{ downSvg }}

11:40 AM

{{ docSvg }} {{ v.toolLabel }} Tool result

{{ v.toolBody }}

{{ r.k }}

{{ r.v }}

{{ qa.time }}

{{ qa.q }}

Balto

Fetching...

{{ qa.headline }}

{{ b.t }}

{{ copySvg }} {{ pinSvg }} {{ thumbUpSvg }} {{ thumbDownSvg }} {{ docSvg }}{{ qa.srcLabel }}

{{ csvSvg }} {{ sf.name }}

Call Summary

{{ sm.k }}

{{ sm.v }}

Summary

Confirmed the patient's Lisinopril 20mg refill is covered as a Tier 1 generic with a $10 copay and no prior authorization. Verified Dr. Balto Kodi as the prescriber of record, approved the refill, and sent it to the patient's pharmacy for pickup with auto-refill enrolled.

AI can make mistakes. Check important info.

{{ ic.svg }}

Balto {{ collapseSvg }}

{{ n.svg }} {{ n.label }} {{ chevronSvg }}

{{ sunSvg }}Light {{ moonSvg }}Dark

BC Balto Customer {{ gearSvg }}

BALTO

{{ searchSvg }}Search playbook {{ shuffleSvg }}Switch playbook {{ bellSvg }}

{{ phoneSvg }}Aug 10, 11:39 AM Call started

11:39 AM

{{ chevDownSvg }} WHAT ARE ONE OR TWO THINGS YOU WISH YOUR REPS WOULD DO PERFECTLY ON EVERY CALL? {{ pinSvg }} {{ closeSvg }}

Pain Questions

{{ p.label }}

{{ copySvg }}{{ upSvg }}{{ downSvg }}

11:40 AM

{{ docSvg }} {{ v.toolLabel }} Tool result

{{ v.toolBody }}

{{ r.k }}

{{ r.v }}

{{ qa.time }}

{{ qa.q }}

Balto

Fetching...

{{ qa.headline }}

{{ b.t }}

{{ copySvg }} {{ pinSvg }} {{ thumbUpSvg }} {{ thumbDownSvg }} {{ docSvg }}{{ qa.srcLabel }}

{{ csvSvg }} {{ sf.name }}

{{ endcallSvg }}Aug 10, 11:40 AM Call ended

Summary

{{ sm.k }}

{{ sm.v }}

Summary

Confirmed the patient's Lisinopril 20mg refill is covered as a Tier 1 generic with a $10 copay and no prior authorization. Verified Dr. Balto Kodi as the prescriber of record, approved the refill, and sent it to the patient's pharmacy for pickup with auto-refill enrolled.

AI can make mistakes. Check important info.

Edit Copy all Request coaching Call ID: 607778943

Ask Balto anything... {{ arrowSvg }}

PINNED {{ gridSvg }}Manage

CHECKLIST {{ infoSvg }} {{ checkCount }}

{{ it.icon }} {{ it.label }}

{{ plusSvg }}Add checklist item

{{ pt.e }}

{{ chevDownSvg }} "IS THERE ANYTHING THAT COULD COME UP BETWEEN NOW AND THE NEXT TIME WE TALK THAT WOULD CAUSE YOU TO CANCEL?"

This question could reduce your no-shows by 20%.

{{ chevronSvg }} {{ p.label }} {{ gripSvg }}

{{ statusLabel }} AI can make mistakes

This is the agent mid-call — live guidance, AgentGPT answers pulled from your knowledge base, and tool lookups like medication details all streaming into one scrollable feed, while the checklist tracks progress on the right. Drag the handle to watch it hold together at any width; below 560px it collapses to the compact companion with the essentials one tap away.

Customizable to drive better adoption.