Set the Best Possible Appointments

No more missed opportunities in the heat of the moment. That means selling more to the best customers.

  • Balto’s Checklists reminds reps to always ask the right questions when qualifying a buyer
  • Custom Playbooks give reps the best information for any service, e.g. cost, next steps or appointment times

Tackle Objections Like a Pro

Empower reps to handle every possible customer concern, when they need it most — live, on the call.

  • Balto’s Dynamic prompts shows reps the best rebuttals for any objection — even "one legged" objections
  • Win Rate Analysis lets you test phrases against each other and automatically shows reps the winning option

Coach All Reps Without Lifting a Finger

That means ramping new reps faster, and making all reps a little better with every call they make.

  • Notifications train out bad behaviors right in the moment
  • Real-Time QA automatically scores 100% of calls and helps managers identify the root cause of lost revenue
  • Balto's Leaderboard shows agents how they rank and incentivizes key metrics

“In the first 3 months, Balto helped save $3.2M”

Contact Center Technology Leader, Leading Flooring Company

26%

More Conversions

75%

Faster Ramp Time

47X

Higher Close Rates Among New Hires

Break Appointment Records in Just 45 Days

See immediate results with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

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Here's How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets agents chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto's Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what's driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98%

Accuracy

45 Days

No-Code Installation

4.7 Stars

on G2 from 80+ Reviews

SOC II

Compliant

After One Month: 26.1% More Saves

In a one-month long test, this Balto customer walked away with more appointments on the books and millions in saved sales.

Meet Our Customers

See Why Balto Has Guided 60MM+ Phone Calls.

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