Set the Best Possible Appointments
No more missed opportunities in the heat of the moment. That means selling more to the best customers.
- Balto’s Checklists reminds reps to always ask the right questions when qualifying a buyer
- Custom Playbooks give reps the best information for any service, e.g. cost, next steps or appointment times
Tackle Objections Like a Pro
Empower reps to handle every possible customer concern, when they need it most — live, on the call.
- Balto’s Dynamic prompts shows reps the best rebuttals for any objection — even "one legged" objections
- Win Rate Analysis lets you test phrases against each other and automatically shows reps the winning option
Coach All Reps Without Lifting a Finger
That means ramping new reps faster, and making all reps a little better with every call they make.
- Notifications train out bad behaviors right in the moment
- Real-Time QA automatically scores 100% of calls and helps managers identify the root cause of lost revenue
- Balto's Leaderboard shows agents how they rank and incentivizes key metrics
“In the first 3 months, Balto helped save $3.2M”
Contact Center Technology Leader, Leading Flooring Company
Faster Ramp Time
Higher Close Rates Among New Hires
Here's How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
- The Smart Checklist shows reps key talking points
- Dynamic Prompts show reps phrases and questions when they need them most
- Notifications discourage bad habits
- Live Chat lets agents chat with managers to get immediate guidance for critical calls
Managers Coach and Analyze Data in Real-Time
- Scale ideal conversations to all reps with Balto's Playbook Designer
- Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
- Dig into real-time data with Reporting and QA Scores
Quality Assurance Monitors Quality and Drives Improvement
- Set up scorecards and weighted criteria with Real-Time QA
- Identify what's driving low or high scores with Real-Time Scores
- Measure long-term quality trends and coaching effectiveness with Reports
on G2 from 160+ Reviews
See What Our Customers Have to Say:
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Director of AI, National General Insurance
"Balto is call center magic!"
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"