Excellent Conversations Set More Appointments

Balto shows reps how to get – and keep – appointments on the books. Increase your set rates by 21% in just 45 days.

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Set the Best Possible Appointments

No more missed opportunities in the heat of the moment. That means selling more to the best customers.

  • Balto’s Checklists reminds reps to always ask the right questions when qualifying a buyer
  • Custom Playbooks give reps the best information for any service, e.g. cost, next steps, or appointment times

Tackle Objections Like a Pro

Empower reps to handle every possible customer concern, when they need it most — live, on the call.

  • Balto’s Dynamic prompts shows reps the best rebuttals for any objection — even “one legged” objections
  • Win Rate Analysis lets you test phrases against each other and automatically shows reps the winning option

Coach All Reps Without Lifting a Finger

That means ramping new reps faster, and making all reps a little better with every call they make.

  • Notifications train out bad behaviors right in the moment
  • Real-Time QA automatically scores 100% of calls and helps managers identify the root cause of lost revenue
  • Balto’s Leaderboard shows agents how they rank and incentivizes key metrics

“IN THE FIRST 3 MONTHS, BALTO HELPED SAVE $3.2M”

Contact Center Technology Leader, Leading Flooring Company

More Conversions

Faster Ramp Time

Higher Close Rate Among New Hires

Break Appointment Records in Just 45 Days

See immediate results with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

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Here’s How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets reps chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto’s Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Coaching
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what’s driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98%

Accuracy

45days

No-Code Installation

4.8stars

on G2 from 400+ Reviews

SOC II

Compliant

After One Month: 26.1% More Saves

In a one-month long test, this Balto customer walked away with more appointments on the books and millions in saved sales.

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Balto Powers the Home Improvement Space

Scale Excellent Conversations with Balto

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