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Balto Insights

The first autonomous AI coworker for the contact center

Understand exactly what your customers need and use it to improve your business performance.
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Trusted by contact centers at
Zander Insurance
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RxOutreach
BrightBridge Credit Union
AmTrust
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INTEGRIS Health
Empire Today
One MNet Health
GEHA
KODI

Ask anything.
Then act on the answer.

Kodi is connected to all your data to automate QA, surface compliance exceptions, run AI coaching, and provide executive insights.

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Calls behind this answer
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Open full call Add to coaching task
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Or start from a question someone in your industry asked
Agentic insights

Your best reps already know how to win these calls.
Now everyone can.

Agentic Insights finds the objection costing you the most conversions, the one your top performers already get past, and turns their approach into guidance for everyone. Nothing to set up.

TOP OPPORTUNITY OMH FPPB Outbound
On calls where the opportunity is…
Collect a one-time payment (today or scheduled)
One of the main reasons they don't convert…
Prefers online, mail, or in person channel
To win more of them, we recommend agents say…
Totally fine to use the portal—while I have you, I can stay on the line and help you submit it now and give you a confirmation number, or I can process/schedule a on…
Est. +78 more conversions a week if applied
CONVERSION RATE
NOW
36%
1,997 / mo
→
PROJECTED
40%
2,323 / mo
LAUNCH AS AN EXPERIMENT
What agents will get
•Totally fine to use the portal
•While I have you, I can stay on the line and help you submit it now and give you a confirmation number, or I can process/schedule a one-time payment for the date you prefer so it's handled
•What works best for you?
You don't write a trigger — we automatically detect the calls where this objection comes up.
Real-time guidance
OMH FPPB Outbound
The playbook this run covered.
Post-call coaching
25 agents Bob Balto, Karolyn Kodi, Tom Togo +22 more
The agents who had calls where this came up.
Measured
calls in Collect a one-time payment (today or scheduled)
HOW TO DELIVER IT
Real-time guidance
A prompt appears during live calls where this comes up.
Post-call coaching
Agents get a coaching tip after relevant calls. Only one coaching focus can be live per agent at a time.
Starts a 30-day measurement in Collect a one-time payment (today or scheduled) against your recent baseline.
Experiment is live. Measuring for 30 days against your recent baseline.
Real-time guidance · on the call
Live call · 04:12 · OMH FPPB Outbound
Customer said
"I'd rather just pay it online when I get the bill."
SAY THIS NOW
Totally fine to use the portal — while I have you, I can stay on the line and help you submit it now and give you a confirmation number, or I can process/schedule a one-time payment for the date you prefer so it's handled. What works best for you?
Objection detected automatically No trigger written
Post-call coaching · after the call
Coaching task READY FOR REVIEW
AA
Andres Alvarado
Call #48201 · 6 min ago
GENERATED BY BALTO AI
On this call the customer preferred the online portal and you accepted it without offering to stay on the line. Next time, offer to submit it together and give a confirmation number before closing.
Moment in the call · 03:48
"…no problem, you can take care of it online whenever."
Send to agent Mark as dismissed
Measurement window
30 days
Agents receiving it
25
Projected conversions
+78 / week
600 M+
Calls guided in real-time
Backed by experience from over 600 million guided calls, Balto’s Real-Time agent assist (RTG3) powers teams across every industry and use case.
500 +
Positive G2 reviews
Balto is the top-rated Real-time guidance software. Customers love our ease of use, fast ROI, and exceptional support.
1 B+
Real-time recommendations
Balto’s Real-Time Agent Assist has delivered over one billion real-time recommendations, powering agents on every call.

Questions we get

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See what your own calls are telling you.

We'll run Insights against a sample of your calls and walk you through the first opportunity it finds.

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