Balto Is On Genesys AppFoundry!

Grow Sales, Reduce Average Handle Time, and Increase Customer Satisfaction 

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Balto makes it easy for Genesys customers to scale excellent conversations across their entire contact center. Remarkable customer experiences no longer hinge on an agent’s ability to remember a long and ever-changing list of responses. Balto’s proprietary, best-in-class AI rides alongside every contact center call and listens to both sides of conversations, offering up relevant advice in real-time and guiding agents to have perfect conversations every time.

Combined with Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every sales and service moment, while also improving employee productivity and engagement.

Balto users have leveraged the power of AI and real-time to achieve:

  • 26% increase in sales
  • 25% increase in CSAT
  • 65% faster agent ramp time
  • 100% real-time visibility into calls
  • 100% quality assurance and compliance

Check Out The CCW Recap from Last Year