Balto Is On Genesys AppFoundry!
Grow Sales, Reduce Average Handle Time, and Increase Customer Satisfaction
Balto makes it easy for Genesys customers to scale excellent conversations across their entire contact center. Remarkable customer experiences no longer hinge on an agent’s ability to remember a long and ever-changing list of responses. Balto’s proprietary, best-in-class AI rides alongside every contact center call and listens to both sides of conversations, offering up relevant advice in real-time and guiding agents to have perfect conversations every time.
Combined with Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every sales and service moment, while also improving employee productivity and engagement.
Balto users have leveraged the power of AI and real-time to achieve:
- 26% increase in sales
- 25% increase in CSAT
- 65% faster agent ramp time
- 100% real-time visibility into calls
- 100% quality assurance and compliance
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