Balto makes it easy for Genesys customers to scale excellent conversations across their entire contact center. Remarkable customer experiences no longer hinge on an agent’s ability to remember a long and ever-changing list of responses. Balto’s proprietary, best-in-class AI rides alongside every contact center call and listens to both sides of conversations, offering up relevant advice in real-time and guiding agents to have perfect conversations every time.
Combined with Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every sales and service moment, while also improving employee productivity and engagement.
Balto users have leveraged the power of AI and real-time to achieve:
- 26% increase in sales
- 25% increase in CSAT
- 65% faster agent ramp time
- 100% real-time visibility into calls
- 100% quality assurance and compliance
MORE WITH BALTO AND GENESYS
How National General Cut 53 Seconds Off Their AHT by Ditching PDFs
If you’re a rep for a nationwide insurance company like National General, you need to have a huge array of policy information at your fingertips at all times.