Resources shared during the broadcast: Webinar Presentation Slides 2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”
Separating Fact from Fiction: Real-Talk on the Role of AI in Customer Service – Featuring 8×8’s Justin Robbins & Balto’s Founder and CEO, Marc Bernstein Time to Read 1 minute Read More Separating Fact from Fiction: Real-Talk on the Role of AI in Customer Service – Featuring 8×8’s Justin Robbins & Balto’s Founder and CEO, Marc Bernstein
From the Desktop to the Field; How to Leverage AI from Start to Finish in your Sales Cycle – Featuring Rillavoice’s CEO, Sebastian Jimenez & Balto’s Founder and CEO, Marc Bernstein Time to Read 1 minute Read More From the Desktop to the Field; How to Leverage AI from Start to Finish in your Sales Cycle – Featuring Rillavoice’s CEO, Sebastian Jimenez & Balto’s Founder and CEO, Marc Bernstein
Replacing Customer Surveys with Sentiment Analysis – an Ask Me Anything Session with Jeff Toister Time to Read 1 minute Read More Replacing Customer Surveys with Sentiment Analysis – an Ask Me Anything Session with Jeff Toister
The AI Rush: Turning Today’s AI Frenzy Into Real Customer Insights, featuring Balto Founder & CEO, Marc Bernstein Time to Read 1 minute Read More The AI Rush: Turning Today’s AI Frenzy Into Real Customer Insights, featuring Balto Founder & CEO, Marc Bernstein
Fact vs Fiction – What AI in the Contact Center Means for Agents & Managers Time to Read 1 minute Read More Fact vs Fiction – What AI in the Contact Center Means for Agents & Managers
Unlocking Growth: How to Transform Your Contact Center into a Customer Acquisition Dynamo – With Michele Santagata Time to Read 1 minute Read More Unlocking Growth: How to Transform Your Contact Center into a Customer Acquisition Dynamo – With Michele Santagata