Make Best Practices Perfect

Click. Dial tone. And there goes another lost customer. Once again, your rep forgot the script, misread the situation, and zigged when they should have zagged.

Of course, that’s just the one call you actually listened in on. You have no idea how many times this is happening across the other 200 reps taking dozens of calls a day.

But your KPIs are telling you it’s probably a lot. Sure, you could invest in more training, but what’s the point when reps always seem to get tongue-tied and can’t remember all the probing questions, brilliant responses, and closing techniques you put in the playbook?

What you really need is some way to guide these conversations in real time – not two weeks after you’ve already lost a sale or upset a customer.

The whole office is lit up with Balto!

– Eric Howell, VP of Product at eHealth

Coach Your Reps In Real-Time. All The Time.

Powered by AI, Balto listens to both sides of a conversation and visually prompts reps with the best things to say, live on every call.

Crush Sales Goals

  • Give reps the confidence to bundle or upsell more policies
  • Discover the questions and statements that win quotes
  • Roll out winning behavior to every rep

Expedite Claims & Service

  • Equip reps with the answers for every possible scenario
  • Instantly push out critical information after catastrophes
  • Process calls at lightning speed

Get Bulletproof Compliance

  • Get visibility into 100% of calls without listening to recordings
  • Enforce locally required compliance statements
  • Streamline QA and improve audit scores

Built For Real Results

Get happier customers, higher conversions, and statistically valid A/B tests to prove the ROI.

35%

Increase in Quote Conversions

+10pt

Increase in Customer Satisfaction

90 Sec

Reduction in Average Handle Time

The improvement in customer satisfaction knocked our socks off

– Director Call Center Operations, Leading US Insurance Company

One Real-Time Platform, Many Ways To Grow Revenue

Balto lives on the side of your rep’s screens and guides them through every call. Managers use Balto Cloud to monitor rep performance, reveal winning behavior, and scale that behavior at the push of a button.

Just plug it in, turn it on, and watch it work. No complex coding. No big implementation. No waiting for IT.

Healthcare & Insurance Brands Love Balto

Ready To See How Real-Time Guidance Can Help?

Get a Demo