Learn How Balto’s Latest Updates Boost Performance for Contact Center Teams
Balto is introducing the unprecedented ability to crowdsource what your top performers are doing and distribute it to everyone — and empower agents in the process.
When it comes to your contact center’s script and objection handling content, ownership drives results and satisfaction.
Balto Beacon uses agents’ suggestions, usage data, and Balto’s knowledge of analyzing over 170 million calls, combined with the power of AI, to provide suggestions which will lead to better call outcomes.
Agent Customization provides agents with the ability to use their own words to make their scripts more flexible and the tone more natural.
In this 30-minute webinar, Balto’s CEO and Founder, Marc Bernstein, will share how Balto’s new features, Beacon and Agent Customization, provide supervisors with AI-powered insights and empower agents to take ownership of their calls.
🗓 Thursday, January 26th at 1 pm CST
Founder & CEO
Coach the Right Calls, in Real-Time, with Balto
Balto’s Real-Time Coaching drives immediate agent improvement by helping managers identify the right calls to coach before the opportunity is lost. Managers get real-time alerts, in the moment, when coaching opportunities arise and can instantly join the conversation vi chat to provide coaching for agents and save the call while it’s still happening. Learn more
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