Meet the contact center superagent
Balto is building the ultimate partnership: human agents and AI working side-by-side to deliver results neither could alone.
the aI experiment didn’t work
AI agents are everywhere right now. Your peers are testing them. Your competitors are announcing them. And your exec team is probably asking, “Where are we with AI?”
Everyone’s feeling the urgency – without seeing the results.
The results haven’t lived up to the headlines. You’ve seen the failures. Heard the customer horror stories. Watched as brands scrambled to walk back botched rollouts.
You want to move forward, but not blindly. You’re not looking for a science project. You’re looking for a real way to bring AI into your contact center without losing control of the experience.
That’s why leading teams are turning to a different kind of AI. One that doesn’t replace your agents — it transforms them.
The result is the superagent: faster, sharper, more consistent. A human agent backed by real-time intelligence. It’s everything you hoped AI would deliver. And it’s already working.
Your Agents Are Fast. Superagents Are Faster.
Agents are already maxed out—juggling platforms, chasing answers, and trying to stay present with the customer. They’re juggling platforms, searching for answers, remembering protocols, and trying to stay present with the customer — all while the clock ticks.
And now, AI is raising the bar again.
Not in some abstract, futuristic way. But in very real, very practical ways that change what “great” looks like on the floor. Calls move faster. Mistakes disappear. Ramp time shrinks. Expectations climb.
The question is: how do you meet that moment?
Not by throwing more dashboards at your team. Not by layering on another siloed tool. And definitely not by swapping people for bots before your systems — or your customers — are ready.
You meet it with a new kind of agent. One who has AI in their corner, not AI in their place.
Superagents don’t toggle tabs. They don’t go hunting for disclosures or forget a step under pressure. They show up, get it right, and move on to the next call — faster than ever.
And they don’t just raise the floor. They redefine the ceiling.
Scale Performance Without Scaling Headcount
With Balto, you don’t have to backfill every seat. Superagents take more calls, resolve more issues, and ramp faster than anyone else.
- Onboarding shrinks from four days to two
- AHT drops by 30 seconds or more
- Coaching prep time cut in half
- Call escalations down by two-thirds
These aren’t pilots. They’re real results from real teams.
Here’s What Makes It Possible
No More Holds.
Balto’s Agent Assist gives agents instant, AI-sourced answers. No waiting. No searching. Just fast, confident responses—right when customers need them.
No More Messy Call Wrap-Ups.
AI Notes ends after-call chaos. Agents get clean, complete, consistent summaries the moment the call ends.
Coach The Calls That Matter.
Forget scrubbing through hours of recordings. Balto surfaces high-impact coaching moments—curated and clickable. One click and you’re coaching the right call.
The companies already making the shift
Appointment rates up 7% in one week after activating agent assist
Florida Window & Door
$410,000 in added revenue from live alerts on high-value calls
Horizon Services
Error rate cut from 2% to 0.01%; enrollments up 24% with RTG3 + AI Notes
Franklin Madison
Two-thirds fewer call escalations
BrightBridge Credit Union
AHT cut from 17 minutes to 6
Collection Systems Inc.
Start With Humans. End With Transformation.
This isn’t about ripping out your team. It’s about building them up. AI shows up where it makes you faster and stronger, not where it can fail your customers.
And when it’s time to scale AI even further, you’ll already be built for it. You’ll have the tools, the team, and the track record to lead the next shift.
Ready to build your superagent team?
Balto isn’t an experiment. It’s your edge.