Resources shared during the broadcast: How to Fix Onboarding, According to 400+ Contact Center Employees Is the Contact Center a Good Career? Tenured Agents Say Yes 2021 Contact Center Agent Survey Report Real-Time Notetaker Real-Time Coaching
Separating Fact from Fiction: Real-Talk on the Role of AI in Customer Service – Featuring 8×8’s Justin Robbins & Balto’s Founder and CEO, Marc Bernstein Time to Read 1 minute Read More Separating Fact from Fiction: Real-Talk on the Role of AI in Customer Service – Featuring 8×8’s Justin Robbins & Balto’s Founder and CEO, Marc Bernstein
From the Desktop to the Field; How to Leverage AI from Start to Finish in your Sales Cycle – Featuring Rillavoice’s CEO, Sebastian Jimenez & Balto’s Founder and CEO, Marc Bernstein Time to Read 1 minute Read More From the Desktop to the Field; How to Leverage AI from Start to Finish in your Sales Cycle – Featuring Rillavoice’s CEO, Sebastian Jimenez & Balto’s Founder and CEO, Marc Bernstein
Replacing Customer Surveys with Sentiment Analysis – an Ask Me Anything Session with Jeff Toister Time to Read 1 minute Read More Replacing Customer Surveys with Sentiment Analysis – an Ask Me Anything Session with Jeff Toister
The AI Rush: Turning Today’s AI Frenzy Into Real Customer Insights, featuring Balto Founder & CEO, Marc Bernstein Time to Read 1 minute Read More The AI Rush: Turning Today’s AI Frenzy Into Real Customer Insights, featuring Balto Founder & CEO, Marc Bernstein
Fact vs Fiction – What AI in the Contact Center Means for Agents & Managers Time to Read 1 minute Read More Fact vs Fiction – What AI in the Contact Center Means for Agents & Managers
Unlocking Growth: How to Transform Your Contact Center into a Customer Acquisition Dynamo – With Michele Santagata Time to Read 1 minute Read More Unlocking Growth: How to Transform Your Contact Center into a Customer Acquisition Dynamo – With Michele Santagata