Join Us For An Interactive “Ask Me Anything” With Customer Service Guru Jeff Toister
How do you keep agents engaged for the long run? How do you motivate them to do the best work they can do?
With nearly half of the agent workforce turning over year after year, it’s not an exaggeration to say that agent satisfaction is one of the most salient and pressing problems that contact centers face today. Aside from attrition, dissatisfaction and disengagement can lead to poor customer service, poor productivity, and fewer conversions, among other outcomes.
Customer Service expert Jeff Toister has written four books on the matter, and taught millions how to establish proper customer service foundations in his course on LinkedIn Learning.
During this interactive “Ask Me Anything”, Jeff will answer all of your burning questions about agent engagement and motivation. RSVP with your own questions and we’ll get to as many as we can during the allotted time, and follow up on any unanswered questions via email.The topics we’ll cover include:
- How motivation differs from agent to agent, and how to adapt to these varying needs
- The quickest way to demotivate your agents — and how to avoid it
- How to properly onboard agents for long-term job satisfaction
- How technology can support agent motivation and engagement over time
🗓 Thursday, June 8th at 1 PM CT
Meet the Speaker
Jeff’s first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he guides organizations that want to build and grow a customer-focused culture. Jeff is the best selling author of four books, including The Service Culture Handbook. More than 3 million people have taken his training courses on LinkedIn Learning and he is ranked as one of the top customer service professionals in the world by Global Gurus.