The guidance system that I’ve been looking for for so long is Balto.
- Call Center Director, Enterprise Insurance Company
We conducted a 14 week A/B test with reps at a large insurance firm to measure the difference in performance between Balto users and Non-Balto users. After analyzing 10,000+ calls, we found that the company saw a 15% increase in conversion rates. There was also a 7.8% increase in rep ratings, and a 7.7% decrease in average handle time.
From this study, we forecast that each rep will close 114 additional sales per year.
15% Increase in Conversion Rates
7.8% Increase in Rep Ratings
7.7% Decrease in Avg. Handle Time
Powered by AI, Balto analyzes speech on both sides of the call to instantly deliver critical information to reps while giving management insight into every conversation.
Learn how Balto’s Real-Time Technology can quickly unify your team’s voice to improve your numbers.