Here’s How Balto Works
Balto’s Real-Time Guidance Platform has two components: The Agent App and Cloud App.
Agents Use the Agent App
The Agent App sits on the side of your agents’ screens. It picks up the audio from conversations and guides agents in real-time.
Managers Use the Cloud App
Balto Cloud is where you configure Balto, analyze data and coach in real-time.
Guide every agent live on the call, analyze what’s working and scale best practices instantly.
Helps agents get your call flow right every time.
When agents use a checklist item, Balto hears it and automatically checks it off.
When the final item is said, Balto shoots confetti to reinforce good habits.
Shows agents key information when they need it most.
Balto listens to the conversation and automatically pops up rebuttals, product information, compliance statements and more.
Know what’s happening on 100% of calls.
Balto automatically feeds every call into a dashboard that lets you analyze agent performance. See who’s adhering to best practices, saying compliance statements, and get transcript snippets for context.
Win Rate Analysis
Automatically know what leads to more revenue.
Win Rate Analysis automatically compares the effectiveness of specific phrases across all agents.
Balto then shows agents which phrase is most effective, so they can win more calls.
See How Balto Grows Revenue
Transform sales, customer experience, and compliance in just 45 days.
Drive immediate agent improvement and excellent call outcomes by bringing 1:1 coaching live on the call. Balto listens for key moments on calls and alerts managers for coaching and intervention opportunities.
Triggers & Alerts
Never miss key moments in calls.
Set triggers for positive, negative or informative events on calls and get alerted in real-time. Allow agents to raise their hand when they need manager support.
Instantly assess the call situation.
Listen into calls in real-time with a single click in the Cloud App. Automatically brief managers of the situation with a real-time transcription.
Enough with the spreadsheets, clunky software and hours spent on QA. Real-Time QA delivers 100% call coverage and automated scoring at the push of a button. Feed QA insights right back to your agents with Real-Time Guidance and Real-Time Coaching.
“Knocked Our Socks Off”
Join thousands of contact center leaders growing their business with Real-Time Guidance.
We Keep Your Data Safe
We treat every conversation with exceptional care. Our state-of-art security infrastructure and protocols ensure the privacy of all customer data.