The #1 quality assurance call monitoring software
Lift call quality and reduce manual QA work.
Customers that use Balto replace call sampling with enterprise-grade fully automated QA on 100% of calls. Ready to eliminate the “luck factor” of call monitoring?
Balto Ranked In the Higher Tier of Automated QA
Balto was named a Pioneer – the top category – in CMP Research’s 2025 Prism for Automated QA/QM, outperforming 16 other contact center QA solutions.
2M + Calls Scored
Join the teams that have trusted Balto to QA over 2 million calls, delivering proven results at scale.
500+ Positive G2 Reviews
Balto is the top-rated Quality Assurance software. Customers love our accuracy, easy setup, fast QA times, and quick ROI.
0 Delay
QA results surface immediately after the call, so agents and supervisors can act quickly.
“Call audits that took 2 days now take just 4 hours.”
Integris Health
“Within 2 months of implementing Balto, our call quality satisfaction rose to 89%”
Gonzaba Medical Group
“Balto is fantastic. The company does an amazing job and is continually working to update and innovate.”
Sam Wheaton
Contact Center Supervisor, UGA
How Balto Works for AI Call Quality Monitoring
Improve quality continuously instead of chasing yesterday’s calls. Unlike manual QA, Balto analyzes every call with AI—so you catch more issues and coach faster.
Here’s how it works:
1) Auto-score 100% of calls – not 1-2% samples
Teams replace manual sampling with automated quality monitoring across every conversation.
- Detect issues → Custom QA scorecards aligned to your criteria
- Immediate visibility → Automated QA across calls
2) Real-time guidance that fixes quality issues on the call
Coaching appears the moment behaviors drift, so reps course-correct before the call ends.
- Reduce rework → On-screen prompts
- Consistency → Script adherence & key phrase detection
3) QA dashboards that turn insight into coaching
One view for trends, outliers, and coaching opportunities by team, rep, and outcome.
- Faster reviews → Auto-surfaced moments
- Better 1:1s → Coach notes & follow-ups
4) Compliance & message consistency at scale
Keep disclosures, empathy, and brand language consistent across all calls.
- Act fast → Real-Time Supervisor Alerts when something goes off-script or escalates
- Maintain records → Transcripts / recordings that support audits and reviews
“One of the best tools I’ve used! Whereas before, we took samples of calls, and did as much as we could, but we had hundreds of calls happened daily, and it was pretty impossible to capture all of that. Now people can see what’s actually being said, transcripts can be pulled up, instead of listening to calls for hours. We’ve seen noticeable improvements with close rates.”
Alex D., Call Center Supervisor
How does Balto compare to manual QA or legacy quality management software?
| Outcomes you care about | Balto AI Call Quality Monitoring | Manual QA/Legacy AQM |
| Coverage | 100% of calls auto-scored | 1-2% sampled |
| Time to feedback | On-call, in-the-moment | Days or weeks later |
| Consistency | Objective criteria + transcripts | Reviewer-to-reviewer variance |
| Coaching | Auto-surfaced coachable moments | Time-consuming hunting |
| Compliance | Live detection & supervisor alerts | After-the-fact misses |
FAQs
How fast can we see value?
Setups typically take a few weeks; AI scoring and guidance provide signals immediately once enabled. Book a Demo to align timelines to your stack.
Will it work with our telephony/CCaaS?
Balto pairs with popular CCaaS/voice platforms; we’ll confirm your exact stack on the demo.
How accurate is the scoring?
You define behaviors and criteria in custom scorecards; results are reviewable with transcripts/recordings for transparency.
Can coaches override or comment on scores?
Supervisors can review quality outputs and get real-time alerts to intervene or coach.
What about data privacy and security?
Balto provides enterprise-grade controls; transcripts and recordings help maintain an audit trail for oversight.
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable conversations, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA conversations faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.