Quality Assurance

Time for Quality Assurance to Play Offense

QA your way with superhuman levels of accuracy and consistency. Balto QA Copilot empowers QA teams, freeing them to focus on improving conversations, not scoring them.

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1

Drive Consistent & Predictable Call Quality

Help your agents set a new baseline for call quality. And then use Balto’s data to keep improving with every call.

  • Balto’s Smart Checklist helps agents get their call flow right every single time
  • Dynamic Prompts show agents key phrases and statements, exactly when they need them
  • Dashboards show managers what’s driving call quality so you can scale across the team
2

Fix Mistakes Before the Moment is Lost

You can’t go back to calls that went off the rails, so why not mend things before the customer hangs up?

  • Real-Time Coaching notifies managers for key moments on calls, allowing instant intervention via Live Chat
3

Coaching Opportunities

Personalized AI-generated coaching opportunities for your agents.

  • Source valuable insights, foster continuous growth, and refine your strategies by uncovering targeted coaching opportunities to your agents.

“Knocked OUR Socks off”

Drive real business outcomes with Real-Time.

Increase in CSAT

Fewer Holds

Faster Ramp Rate

“I demo’d Balto to a major client of ours just last week, and when they saw the A.I. working, they were floored. I think their exact words were, ‘Balto is call center magic!’

Randy Clapp
VP of Business Development
UGA Finance

Put Quality Assurance On Offense with Balto

Get immediate insights into 100% of your calls with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

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Scale Excellent Conversations with Balto

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