Drive Consistent & Predictable Call Quality
Help your agents set a new baseline for call quality. And then use Balto’s data to keep improving with every call.
- Balto’s Smart Checklist helps agents get their call flow right every single time
- Dynamic Prompts show agents key phrases and statements, exactly when they need them
- Dashboards show managers what’s driving call quality so you can scale across the team
Fix Mistakes Before the Moment is Lost
You can’t go back to calls that went off the rails, so why not mend things before the customer hangs up?
- Real-Time Coaching notifies managers for key moments on calls, allowing instant intervention via Live Chat
Turn QA Into a Crowd Favorite
No more subjective scoring, no more surprises in coaching conversations. Get objective QA, for all calls, in real-time.
- Real-Time QA automatically scores 100% of calls, consistently, with just five minutes of setup
- Leaderboards show agents how they’re scoring in real-time
- Scorecards allow managers to share scoring criteria with agents in one click
“knocked my socks off”
Drive real business outcomes with Real-Time.
Increase in CSAT
Faster Ramp Rate
Put QA On Offense with Balto
Get immediate insights into 100% of your calls with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.
Here’s How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
Managers Coach and Analyze Data in Real-Time
Quality Assurance Monitors Quality and Drives Improvement
on G2 from 160+ Reviews
From 75% to 94% Customer Satisfaction
Using Real-Time Guidance, this Balto customer pushed CSAT scores to 94% — while still cutting average handle times by 50 seconds.