Time for QA to Play Offense

QA your way with superhuman levels of accuracy and consistency. Balto QA Copilot empowers QA teams, freeing them to focus on improving conversations, not scoring them.

Drive Consistent & Predictable Call Quality

Help your agents set a new baseline for call quality. And then use Balto’s data to keep improving with every call.

  • Balto’s Smart Checklist helps agents get their call flow right every single time
  • Dynamic Prompts show agents key phrases and statements, exactly when they need them
  • Dashboards show managers what’s driving call quality so you can scale across the team

Fix Mistakes Before the Moment is Lost

You can’t go back to calls that went off the rails, so why not mend things before the customer hangs up?

  • Real-Time Coaching notifies managers for key moments on calls, allowing instant intervention via Live Chat

Coaching Opportunities

Personalized AI-generated coaching opportunities for your agents.

  • Source valuable insights, foster continuous growth, and refine your strategies by uncovering targeted coaching opportunities to your agents.

“knocked OUR socks off”

Drive real business outcomes with Real-Time.

Increase in CSAT

Fewer Holds

Faster Ramp Rate

“I demo’d Balto to a major client of ours just last week, and when they saw the A.I. working, they were floored. I think their exact words were, ‘Balto is call center magic!’

Randy Clapp, VP of Business Development,
Advantage

Put QA On Offense with Balto

Get immediate insights into 100% of your calls with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

Here’s How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets reps chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto’s Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what’s driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98%

Accuracy

45days

No-Code Installation

4.8stars

on G2 from 350+ Reviews

SOC II

Compliant

From 75% to 94% Customer Satisfaction

Using Real-Time Guidance, this Balto customer pushed CSAT scores to 94% — while still having faster handle time by 90 seconds.

See What Our Customers Have to Say: