Drive Consistent & Predictable Call Quality
Help your agents set a new baseline for call quality. And then use Balto’s data to keep improving with every call.
- Balto’s Smart Checklist helps agents get their call flow right every single time
- Dynamic Prompts show agents key phrases and statements, exactly when they need them
- Dashboards show managers what’s driving call quality so you can scale across the team
Fix Mistakes Before the Moment is Lost
You can’t go back to calls that went off the rails, so why not mend things before the customer hangs up?
- Real-Time Coaching notifies managers for key moments on calls, allowing instant intervention via Live Chat
Coaching Opportunities
Personalized AI-generated coaching opportunities for your agents.
- Source valuable insights, foster continuous growth, and refine your strategies by uncovering targeted coaching opportunities to your agents.
“knocked OUR socks off”
Drive real business outcomes with Real-Time.
Increase in CSAT
Fewer Holds
Faster Ramp Rate
“I demo’d Balto to a major client of ours just last week, and when they saw the A.I. working, they were floored. I think their exact words were, ‘Balto is call center magic!’
Randy Clapp, VP of Business Development,
Advantage
Put QA On Offense with Balto
Get immediate insights into 100% of your calls with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.
Here’s How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
Managers Coach and Analyze Data in Real-Time
Quality Assurance Monitors Quality and Drives Improvement
98%
Accuracy
45days
No-Code Installation
4.8stars
on G2 from 400+ Reviews
SOC II
Compliant
From 75% to 94% Customer Satisfaction
Using Real-Time Guidance, this Balto customer pushed CSAT scores to 94% — while still having faster handle time by 90 seconds.