Real-Time Guidance
Real-time guidance prompts agents with the answers and resources they need, live in their conversations.
AI Answers
Balto pulls data from your knowledge base, CRM, and the web to automatically surface agent-facing answers during live calls.
AI Checklist
When an agent mentions a checklist item, Balto automatically checks it off. Customize it with openers, disclosures, new agent materials, and more.
Integrated QA & Coaching
Send QA scores and coaching suggestions directly to agents right in their Balto app—making feedback timely, actionable, and impossible to miss.
Boost agent capacity by preventing holds, escalations, and wrong answers
Consistency of Voice
Get agents rowing in the same direction. Balto doesn’t wait for a scorecard, QA review, or manager to get everyone aligned—it’s all there on the call.
Scale Top Agents
Select your top-performing agents and Balto captures what they do best—turning their best practices into dynamic content for everyone else.
Navigate Tricky Situations
Guide agents in real time through complex scenarios, like frustrated customers or tough sales objections.
Explore Balto’s AI Workforce
Coaching
Compliance
Quality
Insights
Guidance
Notes
Measurable Impact on Your KPIs
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The Junkluggers Stay on Message With Balto’s Real-Time Guidance
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Pima Medical Institute Cuts Inefficiencies With Real-Time Guidance and Notetaker
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How One Mnet Health Optimizes Compliance and QA with Balto
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
Instantly view insights on the trends driving your business, ready for you out of the box.
QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.