Here’s How Balto Works
Balto’s Real-Time Guidance Platform has two components:
The Agent App and Cloud App.
Agents Use the Agent App
Balto’s Agent App rides along with agents on the side of their screens. It picks up the audio from conversations and guides agents in real-time.
Managers Use the Cloud App
Balto’s Cloud App is where managers coach, QA and dig into data.
Start scoring 100% of calls with a few clicks.
Scorecards allow you to build robust sets of weighted criteria in under five minutes by selecting from pre-defined content.
And with unlimited scorecards, different teams can score calls for the specific criteria that matter to them — instead of weeding through crowded spreadsheets.
Quickly identify the root cause of low scores.
Scores from 100% of calls instantly populate and can be analyzed for teams or individual agents.
Drill down into scorecard sections with a simple click and understand what’s driving low scores.
Examine individual calls that caused low scores more closely and use targeted coaching to improve call quality.
See how the floor is doing, right now.
Dashboards show scores for individuals and groups of agents in real-time, breaking down scores into individual categories.
Get a complete picture of call quality without having to wait hours for processing.
Analyze what drives agent performance over time.
Reports visualize how individual or groups of agents score over a selected time period.
Understand your agents’ performance trajectory and map which coaching sessions are impacting call scores.
See How Balto Grows Revenue
Transform sales, customer experience, and compliance in just 45 days.
Explore the Real-Time Guidance Platform
Optimize your contact center scripts with software that uses the power of artificial intelligence
Real-Time QA | You’re here
Score 100% of Calls
We Keep Your Data Safe
We treat every conversation with exceptional care. Our state-of-art security infrastructure and protocols ensure the privacy of all customer data.