Keep FNOL Calls As Smooth as Possible

Help reps get a complete picture of the claim on every FNOL call and watch delays disappear.

  • Smart Checklists automatically show reps every question to ask for claims, so they always get the right information on the first call
  • Use Balto’s Playbook Designer to customize the phrases, notifications and reminders you’d like Balto to show reps, and when to show them

Lose Fewer Calls to Lawyers

From FNOL, to adjusters, to offer calls, Balto helps reps use language that adheres to federal, state, and company guidelines.

  • Dynamic Prompts automatically provide guidance through the settlement negotiation in real-time
  • Smart Checklists leads adjusters and reps through the key steps of making and negotiating settlement offers
  • Win Rate Analysis automatically scales the negotiation-winning phrases to all reps

Help Your Customers Feel Heard, Not Hurt

Help your reps to stay empathetic when talking to upset customers, so you avoid call escalations and transfers.

  • Notifications alert reps to stay patient and helpful when addressing customer concerns or frustrations
  • Real-Time Coaching instantly alerts managers for critical moments to guide reps live on the call

Lose Fewer Calls to Lawyers

From FNOL, to adjusters, to offer calls, Balto helps reps use language that adheres to federal, state, and company guidelines.

  • Dynamic Prompts automatically provide guidance through the settlement negotiation in real-time
  • Smart Checklists leads adjusters and reps through the key steps of making and negotiating settlement offers
  • Win Rate Analysis automatically scales the negotiation-winning phrases to all reps

“BALTO KEEPS EVERYONE CONSISTENT”

Drive real outcomes with Real-Time.

25%

%

Increase in CSAT Scores

75%

%

Faster Ramp Time

90 Sec

%

Faster Customer Service

Take Customer Experience to New Heights

See immediate CX improvements with lightning-fast installation and onboarding. Prove the ROI with Balto's A/B testing.

Get a Demo

Here's How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets agents chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto's Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what's driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98%

%

Accuracy

45 Days

%

No-Code Installation

4.7 Stars

%

On G2 from 80+ Reviews

SOC II

%

Compliant

Meet Our Customers

See Why Balto Has Guided 60MM+ Phone Calls.

Get a Demo