Guide Every Rep to Say What Sells

When every single rep gets sales guidance in real-time, open enrollment sales go through the roof.

  • Balto's Dynamic Prompts show reps the phrases that win the quote, exactly when they need them
  • Alerts notify managers for key moments in real-time so they can instantly improve call outcomes via live chat

Ramp New Reps at Scale

Get new reps up to speed 75% quicker by showing them best practices live on the call.

  • Balto's Checklist reminds reps to always hit the basics
  • Notifications train out bad behavior right in the moment (e.g. talking too fast)
  • Leaderboards automatically incentivize new reps for your most important metrics

Top Quality Despite Peak Volume

No more sacrificing quality, even with all the new reps and spikes in call volume.

  • Real-Time QA automatically scores 100% of calls with less than five minutes of setup
  • Scores View allows managers to understand and fix the root causes of low call quality

Ramp New Reps at Scale

Get new reps up to speed 75% quicker by showing them best practices live on the call.

  • Balto's Checklist reminds reps to always hit the basics
  • Notifications train out bad behavior right in the moment (e.g. talking too fast)
  • Leaderboards automatically incentivize new reps for your most important metrics

“THE WHOLE OFFICE IS LIT UP WITH BALTO”

Eric Howell, VP of Product, eHealth

25%

%

Increase in CSAT Scores

75%

%

Faster Ramp Time

90 Sec

%

Faster Customer Service

Take Customer Experience to New Heights

See immediate CX improvements with lightning-fast installation and onboarding. Prove the ROI with Balto's A/B testing.

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Here's How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets agents chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto's Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what's driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98%

%

Accuracy

45 Days

%

No-Code Installation

4.7 Stars

%

On G2 from 80+ Reviews

SOC II

%

Compliant

Meet Our Customers

See Why Balto Has Guided 60MM+ Phone Calls.

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