Stop Compliance Mistakes Before They Happen

Waiting until non-compliant calls are over to address mistakes can put your business at risk. Balto gives you the tools to step in before it’s too late.

Get notified of non-compliant behavior to help your agents adjust course immediately. Alerts notify you of critical issues, including when a call baiter is on the line, allowing you to instantly intervene.

Prevent Slip-ups on Every Call

Some habits are hard to break. Don’t rely on training alone to stay compliant with new regulations.

Balto helps agents remember all the small things that, if forgotten, can lead to lawsuits. Live guidance gives your agents the compliant phrases and responses they need, exactly when they need them.

Goodbye, Random Sampling

Balto Real-Time QA listens to every conversation and scores 100% of calls so you don’t have to. See your high performers and top offenders at a glance, then identify what works and scale it instantly.

Prevent Slip-ups on Every Call

Some habits are hard to break. Don’t rely on training alone to stay compliant with new regulations.

Balto helps agents remember all the small things that, if forgotten, can lead to lawsuits. Live guidance gives your agents the compliant phrases and responses they need, exactly when they need them.

“THE WHOLE OFFICE IS LIT UP WITH BALTO”

Eric Howell, VP of Product, eHealth

115%

%

Better Compliance Scores

75%

%

Faster Ramp Time

100

%

Visibility Into Calls

Get Bulletproof Compliance with Balto

See immediate improvements with lightning-fast installation and onboarding.

Get a Demo

Here's How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets agents chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto's Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what's driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98

%

Accuracy

45

days

No-Code Installation

4.7

stars

on G2 from 160+ Reviews

SOC II

Compliant

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