BY Invitation Only

The St. Louis Contact Center Executive Roundtable

Feb 8 |3 pm - 8 pm | St Louis, MO

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Discussion Topic

How to Develop a Winning Customer Experience: Speak to Your Customer from the Heart.

Providing a world-class customer experience is becoming more important every day.  If you want to stand out from your competitors, you need to impress your customers at every touchpoint. That means making genuine connections between them and the heart of your operation.

In order to stand out from competitors, you need to provide an exceptional experience for your customer at every interaction.  

We know it’s easier said than done. With a team of agents and ever-changing customer needs, how do you provide consistent and world-class customer experiences every, single, time?

Join Balto for an intimate contact center executive roundtable discussion to share key learnings, best practices and new approaches to improving customer experience. Teach your reps how to speak to customers from the heart.  With Valentine’s Day around the corner, it just makes sense.

Agenda

Arrive

Arrive at Balto Headquarters: 1227 Washington Ave. Floor 2, St. Louis, MO 63103

2:30-3:00 pm

Meeting Kick-Off

Introductions and Meeting Kick-off

3:00-3:30 pm

Roundtable Discussion

Share key learnings, best practices and new approaches to improving customer experience. Teach your reps how to speak to customers from the heart. 

3:30-4:45 pm

Break

Take a break, digest the information that was just discussed and come back refreshed to summarize the conversation.

4:45-5:00 pm

Key Takeaways

Discuss final thoughts and summary of the roundtable discussion.

5:00-5:30 pm

Cocktails & Dinner

Spend the rest of the evening networking with peers while enjoying a complimentary dinner with drinks.

5:30-8:00 pm

December 6

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