Meet the contact center superagent
AI agents are everywhere, but the results haven’t lived up to the headlines. You’re looking for a real way to bring AI into your contact center without losing control of the experience. Leading teams are turning the ultimate partnership: human agents and AI working side-by-side to deliver results neither could alone.
Your Agents Are Fast. Superagents Are Faster.
Your agents are already maxed out—juggling platforms, chasing answers, and trying to stay present with the customer. AI is raising the bar again.
Not in some abstract, futuristic way. But in very real, very practical ways that change what “great” looks like on the floor. Calls move faster. Mistakes disappear. Ramp time shrinks. Expectations climb.
Say hello to the superagent: faster, sharper, more consistent. A human agent backed by real-time intelligence. It’s everything you hoped AI would deliver. And it’s already working.
Scale Performance Without Scaling Headcount
With Balto, you don’t have to backfill every seat. Superagents take more calls, resolve more issues, and ramp faster than anyone else.
- Onboarding shrinks from four days to two
- AHT drops by 30 seconds or more
- Coaching prep time cut in half
- Call escalations down by two-thirds
These aren’t pilots. They’re real results from real teams.
The companies already making the shift
Appointment rates up 7% in one week after activating agent assist
Florida Window & Door
$410,000 in added revenue from live alerts on high-value calls
Horizon Services
Error rate cut from 2% to 0.01%; enrollments up 24% with RTG3 + AI Notes
Franklin Madison
Two-thirds fewer call escalations
BrightBridge Credit Union
AHT cut from 17 minutes to 6
Collection Systems Inc.
Ready to build your superagent team?
Balto isn’t an experiment. It’s your edge.