MOS Score in VoIP: How to Measure, Interpret, and Improve Call Quality
Chris Kontes
Mean Opinion Score (MOS)
MOS Score in VoIP: How to Measure, Interpret, and Improve Call Quality
Chris Kontes
When it comes to VoIP (Voice over Internet Protocol), crystal-clear conversations aren’t just nice to have; they’re essential for customer experience. That’s why contact centers and IT teams rely on the Mean Opinion Score (MOS) in VoIP to measure and improve call quality alongside tools like Balto. What is MOS? The Mean Opinion Score (MOS)…