8 Proven Ways to Improve Net Promoter Score (NPS) in Your Call Center
Chris Kontes
Net Promoter Score (NPS)
8 Proven Ways to Improve Net Promoter Score (NPS) in Your Call Center
Chris Kontes
If you want loyal customers, you need more than fast answers — you need meaningful experiences. That’s what Net Promoter Score (NPS) is all about. NPS measures how likely a customer is to recommend your business to others. It’s a simple, powerful indicator of customer loyalty — and when tracked in a contact center, it…