Balto PageOnePower
Using Speech Analytics for Call Coaching in Real-Time
Based on the nature of their job, call center employees are expected to have excellent communication skills. Additionally, agents are expected to be: Able to adapt to sudden change; Comfortable in fast-paced environments; Empathetic; Tech-savvy. Some call center employees lack a few necessary skills needed to succeed in their roles. However, with determination, patience, and…
