Check out our upcoming events!

The Ultimate QA Process: Automated Scoring for Faster Insights

Nov 19, 2024, 11:00 AM – 11:45 AM (GMT-6)

The future of QA in contact centers is rapidly changing. Join us for a ground-level overview of these changes, including the past and present of QA and the technologies enabling true QA innovation.

During this 45-minute webinar, we’ll walk through the evolution of QA, from reactive manual reviews to proactive, AI-driven automation. The session will also feature a live demo where you’ll see exactly how to implement an automated QA process using AI tools, tailored to meet real-time demands in today’s contact centers.

This session is designed for contact center leaders and QA teams who are ready to take their QA processes to the next level and ease some of the operational burden. Whether you’re looking to speed up QA, cut costs, or position your team as a powerhouse of customer insights — this webinar is tailored for you.

If you’re ready to cut through inefficiencies and enhance your team’s performance, this is the deep dive you need.