LIVE WEBINAR

Create Superstar Reps and Improve Agent Engagement

Tuesday, May 10 at 1pm CDT

How Creditors Bureau USA Boosts Win Rates with Real-Time Guidance

Achieving high agent engagement in your contact center is essential not just for maintaining high job satisfaction and employee retention, but ultimately for maximizing revenue and customer satisfaction.

In this 30-minute webinar, we’ll chat with Kasey Ismail from Creditors Bureau USA to learn how his collections team has massively improved agent effectiveness, achieved near-perfect compliance adherence, and boosted win rates and the number of successful calls by utilizing real-time guidance and focusing on team buy-in and positive agent experience.

‍Join us for this free 30-minute webinar to learn:‍

  • Indicators and benefits of a highly-engaged contact center team.
  • Why contact centers should prioritize agent experience.
  • Tips to improve agent engagement and team buy-in.
  • How real-time guidance enables high agent performance.

Register Now

🗓 Tuesday, May 10 at 1pm CDT

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Drive Revenue with Balto

35%

More Conversions

65%

Faster Ramp Time

75%

More Payment Collections

47X

Higher Close Rate Among New Hires

See What Our Customers Have to Say:

“Balto is transforming the way in which contact center agents communicate while on the phone, which in turn leads to unbeatable customer experience and bottom-line impact.”
Jim Dvorkin
SVP, Customer Engagement, Ring Central
“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Courtney Reynaud
President, CB USA
“Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage
“Balto has improved my employees’ performance more than I could’ve imagined.”
Heather Heisler
Supervisor, Rent-2-Own
“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Martin To
Sales Development Manager, American Homes 4 Rent
“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
“When you’re drowning in a call Balto is your life raft.”
Agent
HPOne
“It takes away the anxiety from a call.”
Kasey Ismail
Collections Team Lead, CB USA
“I love Balto, it’s my best friend!”
Letha Parsons
Rep, eHealth

Get a Glimpse of Balto

Watch this 2 minute demo video to see how Balto can help reps and managers be their best.

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