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Coaching Agents in the Moment Never Looked So Easy

How to Identify and Act on Coaching Opportunities in Real Time During Calls

Coach the Right Calls, in Real-Time, with Balto

Balto’s Real-Time Coaching drives immediate agent improvement by helping managers identify the right calls to coach before the opportunity is lost. Managers get real-time alerts, in the moment, when coaching opportunities arise and can instantly join the conversation vi chat to provide coaching for agents and save the call while it’s still happening. Learn more

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Drive Revenue with Balto

35%

More Conversions

65%

Faster Ramp Time

75%

More Payment Collections

47X

Higher Close Rate Among New Hires

See What Our Customers Have to Say:

“Balto is transforming the way in which contact center agents communicate while on the phone, which in turn leads to unbeatable customer experience and bottom-line impact.”
Jim Dvorkin
SVP, Customer Engagement, Ring Central
“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Courtney Reynaud
President, CB USA
“Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage
“Balto has improved my employees’ performance more than I could’ve imagined.”
Heather Heisler
Supervisor, Rent-2-Own
“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Martin To
Sales Development Manager, American Homes 4 Rent
“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
“When you’re drowning in a call Balto is your life raft.”
Agent
HPOne
“It takes away the anxiety from a call.”
Kasey Ismail
Collections Team Lead, CB USA
“I love Balto, it’s my best friend!”
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Letha Parsons
Rep, eHealth

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Watch this 2 minute demo video to see how Balto can help reps and managers be their best.

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