A new agent’s first few weeks and months as an employee at your organization are crucial for ensuring that they are set up for long-term success and happiness in their role. In fact, a great onboarding experience can improve employee retention by as much as 82%, but currently only about 12% of companies are getting it right.

The Conversation Excellence Lab, Balto’s research team, recently surveyed more than 400 contact center agents and managers to learn more about the current state of contact center onboarding and discover ways for teams to optimize their processes for better agent experience and retention.

• Strategies and ideas to make your onboarding process more personalized, thorough, and engaging.
• Which training methods were ranked as the most (and least) effective onboarding tools by managers and agents.
• The disconnect between the perceived effectiveness of onboarding from the company’s and agent’s perspectives.
• The #1 thing agents want to change about their onboarding experience.

Register now and you’ll automatically receive the full research report and comprehensive analysis following the broadcast!