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How to Fix Contact Center Onboarding, According to 400+ Agents and Managers

Thursday, November 3 at 1 pm CDT

Key Onboarding Insights and Ideas to Improve Agent Experience and Retention

A new agent’s first few weeks and months as an employee at your organization are crucial for ensuring that they are set up for long-term success and happiness in their role. In fact, a great onboarding experience can improve employee retention by as much as 82%, but currently only about 12% of companies are getting it right.

The Conversation Excellence Lab, Balto’s research team, recently surveyed more than 400 contact center agents and managers to learn more about the current state of contact center onboarding and discover ways for teams to optimize their processes for better agent experience and retention.

Join us for this free, 30-minute webinar to learn:
  • Strategies and ideas to make your onboarding process more personalized, thorough, and engaging.
  • Which training methods were ranked as the most (and least) effective onboarding tools by managers and agents.
  • The disconnect between the perceived effectiveness of onboarding from the company’s and agent’s perspectives.
  • The #1 thing agents want to change about their onboarding experience.

Register now and you’ll automatically receive the full research report and comprehensive analysis following the broadcast!

Register Now

🗓 Thursday, November 3 at 1 pm CDT

Can’t attend the webinar? No worries!
Register now to receive the recording via email.

Webinar Speakers

Lior Torenberg
Head of the Conversation Excellence Lab @ Balto

Michelle Barbeau

Michelle Barbeau
Senior Customer Enablement Manager @ Balto

Justin Smith
Senior Content Strategist
@ Balto

About Balto’s Conversation Excellence Lab

The Conversation Excellence Lab is Balto’s hub for academic-level research. With the support of research teams and in-house data, we create thought-leading content focused on actionable insights for the contact center industry. This includes industry surveys, academic partnerships, and reports backed by Real-Time Guidance call data provided by Balto. Learn More

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