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What We’ve Learned by Guiding 135 Million+ Agent Calls – Contact Center Data Analysis

Tuesday, July 26 at 1 pm CDT

Top Objections, Soft Skills, and Coaching Opportunities for Contact Center Agents

Balto has guided a huge number of agent calls – more than 135 million and counting. By analyzing the data from these calls and examining win rates for different responses, rebuttals, and call flows, Balto’s research team has identified key insights into what’s working, what’s not, and how agents in various industries have achieved success in their conversations.

In this special webinar, Balto’s Conversation Excellence Lab will share current trends revealed by the data, including the most frequent customer/prospect objections, most effective soft skills, and top coaching opportunities for contact center agents across a variety of industries.

Join us for this free, 30-minute webinar to learn the:

  • Most frequent customer/prospect objections
  • Most difficult objections for agents to overcome
  • Most effective soft skills for agents to develop
  • Least common (i.e. most coachable) soft skills

Will include data for the following industries: retail, healthcare insurance, property and casualty insurance, collections, B2b technology, home improvement, utilities, and hospitality/airlines.

Register Now

🗓 Tuesday, July 26 at 1 pm CDT

Can’t attend the webinar? No worries!
Register now to receive the recording via email.

Following the webinar, all registrants will receive free access to The Balto Real-Time Index, our full data dashboard with up-to-date contact center insights segmented by industry!

Webinar Speakers

Justin Smith
Sr. Research Copywriter

Lior Torenberg
Sr. Creative Solutions Manager

Michelle Barbeau Headshot

Michelle Barbeau
Sr. Customer Education Manager

About Balto’s Conversation Excellence Lab

The Conversation Excellence Lab is Balto’s hub for academic-level research. With the support of research teams and in-house data, we create thought-leading content focused on actionable insights for the contact center industry. This includes industry surveys, academic partnerships, and reports backed by Real-Time Guidance call data provided by Balto. Learn More

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