Enabling excellent conversations in your contact center is more critical now than ever before. However, traditional methods for managing agents are overwhelmingly ineffective, time-consuming, and inconsistent.
In this on-demand webinar, Balto’s Sr. VP of Customer Success, Lonnie Johnston, shares how several Balto customers currently use A.I. and real-time technology to dramatically improve customer experience, boost sales, and achieve nearly flawless compliance scores.
Check out the webinar recording to learn:
- Why traditional methods for managing agents are ineffective, time-consuming, and inconsistent.
- How new developments in A.I. and real-time technology can significantly boost agent performance by improving conversations, coaching, and Q.A.
- Real-life customer examples of contact centers using new methods and technology to increase key metrics, QA score 100% of calls, reduce agent ramp time, and more.
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Sr. VP of Customer Success @ Balto
Drive Revenue with Balto
Faster Ramp Time
More Payment Collections
Higher Close Rate Among New Hires