ON-DEMAND WEBINAR

Boost Agent Performance by Scaling Excellent Conversations

Using A.I. to Improve Calls, Coaching, and Q.A. in Your Contact Center

Enabling excellent conversations in your contact center is more critical now than ever before. However, traditional methods for managing agents are overwhelmingly ineffective, time-consuming, and inconsistent.

In this on-demand webinar, Balto’s Sr. VP of Customer Success, Lonnie Johnston, shares how several Balto customers currently use A.I. and real-time technology to dramatically improve customer experience, boost sales, and achieve nearly flawless compliance scores.

Check out the webinar recording to learn:

  • Why traditional methods for managing agents are ineffective, time-consuming, and inconsistent.
  • How new developments in A.I. and real-time technology can significantly boost agent performance by improving conversations, coaching, and Q.A.
  • Real-life customer examples of contact centers using new methods and technology to increase key metrics, QA score 100% of calls, reduce agent ramp time, and more.
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Featured Speaker

Lonnie Johnston
Sr. VP of Customer Success @ Balto

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Drive Revenue with Balto

35%

More Conversions

65%

Faster Ramp Time

75%

More Payment Collections

47X

Higher Close Rate Among New Hires

See What Our Customers Have to Say:

“Balto is transforming the way in which contact center agents communicate while on the phone, which in turn leads to unbeatable customer experience and bottom-line impact.”
Jim Dvorkin
SVP, Customer Engagement, Ring Central
“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Courtney Reynaud
President, CB USA
“Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage
“Balto has improved my employees’ performance more than I could’ve imagined.”
Heather Heisler
Supervisor, Rent-2-Own
“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Martin To
Sales Development Manager, American Homes 4 Rent
“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
“When you’re drowning in a call Balto is your life raft.”
Agent
HPOne
“It takes away the anxiety from a call.”
Kasey Ismail
Collections Team Lead, CB USA
“I love Balto, it’s my best friend!”
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Letha Parsons
Rep, eHealth

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