Boost Agent Performance by Scaling Excellent Conversations

Using A.I. to Improve Calls, Coaching, and Q.A. in Your Contact Center

Enabling excellent conversations in your contact center is more critical now than ever before. However, traditional methods for managing agents are overwhelmingly ineffective, time-consuming, and inconsistent.

In this on-demand webinar, Balto’s Sr. VP of Customer Success, Lonnie Johnston, shares how several Balto customers currently use A.I. and real-time technology to dramatically improve customer experience, boost sales, and achieve nearly flawless compliance scores.

Check out the webinar recording to learn:

  • Why traditional methods for managing agents are ineffective, time-consuming, and inconsistent.
  • How new developments in A.I. and real-time technology can significantly boost agent performance by improving conversations, coaching, and Q.A.
  • Real-life customer examples of contact centers using new methods and technology to increase key metrics, QA score 100% of calls, reduce agent ramp time, and more.

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Featured Speaker

Lonnie Johnston
Sr. VP of Customer Success @ Balto

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