Genesys AppFoundry Logo


Solution Spotlight: Balto + Genesys Cloud CX

New Premium App in the AppFoundry

How Balto’s Real-Time Guidance Boosts
Agent Performance for Financial Services Organizations

Webinar Speakers

David Porter
Global Financial Services Industry Director @ Genesys

Chris Kontes
COO and Founder
@ Balto

Justin Sholly
Account Executive
@ Balto

Balto + Genesys Cloud CX

Great news! Balto’s #1 real-time guidance platform for contact centers was recently added as a premium app in the Genesys AppFoundry! Genesys Cloud CX users now have the ability to seamlessly scale perfect contact center conversations by adding Balto. Now, remarkable customer experiences no longer hinge on an agent’s ability to remember a long and ever-changing list of responses. Instead, Balto’s proprietary, best-in-class AI rides alongside every call, listens to both sides of the conversation, and offers up relevant advice in real time to guide agents for the perfect conversation every time.

View Balto on the AppFoundry | Learn more about Balto + Genesys

Trusted by

Drive Revenue with Balto


More Conversions


Faster Ramp Time


More Payment Collections


Higher Close Rate Among New Hires

See What Our Customers Have to Say: