How Balto’s Real-Time Guidance Boosts Agent Performance for Financial Services
Balto’s #1 real-time guidance, coaching, and QA platform for contact centers is now available as a premium app in the Genesys AppFoundry™. Multiple large and enterprise-level financial services companies already use Balto’s best-in-class AI to automatically guide agents’ conversations, score 100% of calls, and alert managers to coaching opportunities in real time. And now Balto integrates seamlessly with Genesys Cloud CX™ to optimize and scale top-performing conversations to every agent in your contact center.In the webinar, we will share:
- How major financial services providers are leveraging Balto to dramatically improve nearly every key metric and KPI.
- Demonstration of Balto’s real-time guidance, coaching, and QA capabilities for large and enterprise-level financial services companies using Genesys Cloud CX.
- Next steps to learn how Balto can improve your business.
- Time for Q&A with the Balto and Genesys teams.
Join us for this special session to see Balto in action and learn how major financial services providers are using real-time guidance to improve conversion rates, increase CSAT, deliver great CX, and boost compliance scores.
🗓 Thursday, October 27 at 2 pm ET
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Global Financial Services Industry Director @ Genesys
CEO and Founder
Balto + Genesys Cloud CX
Great news! Balto’s #1 real-time guidance platform for contact centers was recently added as a premium app in the Genesys AppFoundry! Genesys Cloud CX users now have the ability to seamlessly scale perfect contact center conversations by adding Balto. Now, remarkable customer experiences no longer hinge on an agent’s ability to remember a long and ever-changing list of responses. Instead, Balto’s proprietary, best-in-class AI rides alongside every call, listens to both sides of the conversation, and offers up relevant advice in real time to guide agents for the perfect conversation every time.
Drive Revenue with Balto
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