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WEBINAR RECORDING

Solution Spotlight: Balto + Genesys Cloud CX

New Premium App in the AppFoundry

How Balto’s Real-Time Guidance Boosts
Agent Performance for Financial Services Organizations

Webinar Speakers

David Porter
Global Financial Services Industry Director @ Genesys

Chris Kontes
COO and Founder
@ Balto

Justin Sholly
Account Executive
@ Balto

Balto + Genesys Cloud CX

Great news! Balto’s #1 real-time guidance platform for contact centers was recently added as a premium app in the Genesys AppFoundry! Genesys Cloud CX users now have the ability to seamlessly scale perfect contact center conversations by adding Balto. Now, remarkable customer experiences no longer hinge on an agent’s ability to remember a long and ever-changing list of responses. Instead, Balto’s proprietary, best-in-class AI rides alongside every call, listens to both sides of the conversation, and offers up relevant advice in real time to guide agents for the perfect conversation every time.

View Balto on the AppFoundry | Learn more about Balto + Genesys

Trusted by
Advantage Logo
eHealth logo
Katapult Logo
Midwest Fidelity Services Logo
American Homes 4 Rent Logo
National General Insurance Logo Insurance Industry

Drive Revenue with Balto

35%

More Conversions

65%

Faster Ramp Time

75%

More Payment Collections

47X

Higher Close Rate Among New Hires

See What Our Customers Have to Say:

“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Courtney Reynaud
President, CB USA
“Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage
“Balto has improved my employees’ performance more than I could’ve imagined.”
Heather Heisler
Supervisor, Rent-2-Own
“Balto gives us consistency. And now everyone is saying the most important things on their calls.”
Martin To
Sales Development Manager, American Homes 4 Rent
“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
“When you’re drowning in a call Balto is your life raft.”
Agent
HPOne
“It takes away the anxiety from a call.”
Kasey Ismail
Collections Team Lead, CB USA
“I love Balto, it’s my best friend!”
Letha Parsons
Rep, eHealth

Get a Glimpse of Balto

Watch this 2 minute demo video to see how Balto can help reps and managers be their best.

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