Global Financial Services Industry Director @ Genesys
COO and Founder
Balto + Genesys Cloud CX
Great news! Balto’s #1 real-time guidance platform for contact centers was recently added as a premium app in the Genesys AppFoundry! Genesys Cloud CX users now have the ability to seamlessly scale perfect contact center conversations by adding Balto. Now, remarkable customer experiences no longer hinge on an agent’s ability to remember a long and ever-changing list of responses. Instead, Balto’s proprietary, best-in-class AI rides alongside every call, listens to both sides of the conversation, and offers up relevant advice in real time to guide agents for the perfect conversation every time.
Drive Revenue with Balto
Faster Ramp Time
More Payment Collections
Higher Close Rate Among New Hires