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LIVE WEBINAR

Solution Spotlight: Balto + Genesys Cloud CX

New Premium App in the AppFoundry

Thursday, October 27 at 2 pm ET

How Balto’s Real-Time Guidance Boosts Agent Performance for Financial Services

Balto and Genesys Integration

Balto’s #1 real-time guidance, coaching, and QA platform for contact centers is now available as a premium app in the Genesys AppFoundry™. Multiple large and enterprise-level financial services companies already use Balto’s best-in-class AI to automatically guide agents’ conversationsscore 100% of callsand alert managers to coaching opportunities in real time. And now Balto integrates seamlessly with Genesys Cloud CX™ to optimize and scale top-performing conversations to every agent in your contact center.

In the webinar, we will share:
  • How major financial services providers are leveraging Balto to dramatically improve nearly every key metric and KPI.
  • Demonstration of Balto’s real-time guidance, coaching, and QA capabilities for large and enterprise-level financial services companies using Genesys Cloud CX.
  • Next steps to learn how Balto can improve your business.
  • Time for Q&A with the Balto and Genesys teams.

Join us for this special session to see Balto in action and learn how major financial services providers are using real-time guidance to improve conversion rates, increase CSAT, deliver great CX, and boost compliance scores.

Register Now

🗓 Thursday, October 27 at 2 pm ET


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Webinar Speakers

David Porter
Global Financial Services Industry Director @ Genesys

Marc Bernstein
CEO and Founder
@ Balto

Justin Sholly
Account Executive
@ Balto

Balto + Genesys Cloud CX

Great news! Balto’s #1 real-time guidance platform for contact centers was recently added as a premium app in the Genesys AppFoundry! Genesys Cloud CX users now have the ability to seamlessly scale perfect contact center conversations by adding Balto. Now, remarkable customer experiences no longer hinge on an agent’s ability to remember a long and ever-changing list of responses. Instead, Balto’s proprietary, best-in-class AI rides alongside every call, listens to both sides of the conversation, and offers up relevant advice in real time to guide agents for the perfect conversation every time.

View Balto on the AppFoundry | Learn more about Balto + Genesys

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Drive Revenue with Balto

35%

More Conversions

65%

Faster Ramp Time

75%

More Payment Collections

47X

Higher Close Rate Among New Hires

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