Solution Spotlight: Balto + Genesys Cloud CX

New Premium App in the AppFoundry

Thursday, July 28 at 2 pm ET

How Balto’s Real-Time Guidance Boosts Performance for Major Insurance Carriers

Balto’s #1 real-time guidance, coaching, and QA platform is now available as a premium app in the Genesys AppFoundry. Multiple enterprise-level insurance carriers already use Balto’s best-in-class AI to automatically guide agents’ conversations, score 100% of calls, and alert managers to coaching opportunities in real time. And now Balto integrates seamlessly with Genesys Cloud CX to optimize and scale top-performing conversations to every agent in your contact center.

Join us for this special session to see Balto in action and learn how enterprise-level insurance carriers utilize real-time guidance to close more sales, reduce time and cost of new policy acquisition, and process claims more efficiently.

In the webinar, we will share:

  • How enterprise-level insurance carriers are leveraging Balto to dramatically improve nearly every key metric and KPI.
  • Demonstration of Balto’s real-time guidance, coaching, and QA capabilities for enterprise-level insurance carriers.
  • Next steps to learn how Balto can improve your business.
  • Time for Q&A with the Balto and Genesys teams.

Register Now

🗓 Thursday, July 28 at 2 pm ET

Can’t attend the webinar? No worries!
Register now to receive the recording via email.

Webinar Speakers

Jeff Blake
Director of Enterprise Sales, Insurance @ Genesys

Marc Bernstein
CEO and Founder
@ Balto

Justin Sholly
Account Executive
@ Balto

Balto + Genesys Cloud CX

Great news! Balto’s #1 real-time guidance platform for contact centers was recently added as a premium app in the Genesys AppFoundry! Genesys Cloud CX users now have the ability to seamlessly scale perfect contact center conversations by adding Balto. Now, remarkable customer experiences no longer hinge on an agent’s ability to remember a long and ever-changing list of responses. Instead, Balto’s proprietary, best-in-class AI rides alongside every call, listens to both sides of the conversation, and offers up relevant advice in real time to guide agents for the perfect conversation every time.

View Balto in the AppFoundry | Learn more about Balto + Genesys

Trusted by

Drive Revenue with Balto


More Conversions


Faster Ramp Time


More Payment Collections


Higher Close Rate Among New Hires

See What Our Customers Have to Say: