At Balto , we understand that manually reviewing a limited number of customer interactions is time-consuming and often not representative of the true customer experience. This is why we’re launching our brand-new offering: QA Copilot, an AI QA manager that auto scores contact center conversations with near human accuracy.

With QA Copilot, you can be confident that your customer facing representatives are delivering consistent, exceptional customer experiences.

QA Copilot goes beyond keywords and sentiment to consider the entire context of the conversation, providing evidence and reasoning to back up each score. With our proprietary large language model, you’ll be able to evaluate the performance of customer-facing representatives quickly and accurately, ensuring that your customers always receive the highest standard of service.

In this webinar, you’ll learn about QA Copilot, and how it:

• Leverages best-in-class Generative AI – Intelligent workflows empower agents and managers alike to engage with QA scores.
• Trained on your data – Gives you the insights you want to achieve the outcomes you need using natural language to define your criteria.
• QA in seconds – Autoscores calls based on your criteria so you can QA your way with the best-in-class AI.

In this webinar, Balto speaker, VP of Product Kyle Jones, will share Balto’s latest product innovations.

Hope to see you there!