How to Identify & Coach on the Most Effective Soft Skills – with Myra Golden

Thursday, February 9th at 1 PM CT

Special Webinar Featuring Customer Service and De-Escalation Expert Myra Golden

What are the most critical soft skills for agents to get right? And how do you coach on them?

Whether you work in sales, customer service, or collections, agents need to present strong emotional intelligence skills to make the most of each conversation and achieve their desired outcomes. Skills like empathy, active listening, establishing rapport, and more turn prospects into customers and customers into life-long champions.

Join customer service guru and master de-escalator Myra Golden for this special 45-minute webinar to uncover the most integral soft skills in your field and learn invaluable coaching tactics to get your agents using them on every call.

In the webinar, Myra will share how to:
  • Encourage agents to create rapport and connection to increase customer loyalty.
  • Create a culture of empathy that will benefit your agent and customer experience alike.
  • Ensure agents are listening with the intent to understand so they can get to the core of a customer’s pain points.

Register Now

🗓 Thursday, February 9th at 1 PM CT

Can’t attend the webinar? No worries!
Register now to receive the recording via email.

Meet the Speaker: Myra Golden

Myra Golden is the founder of Myra Golden Seminars, LLC. She is a long time speaker and training partner to many Fortune 500 companies across the nation. She creates fun and engaging classes to teach her clients to give their customers the best possible experience. Myra’s engaging approach to customer service training is loved by her clients and many of her clients rave about her workshops. Her impressive resume includes many of the world’s biggest companies, like: McDonald’s, Coca-Cola, Frito-Lay, Walmart, Verizon Business, and many more. Myra has both her bachelor’s degree in psychology and her master’s degree in human relations.

Before founding Myra Golden Seminars in 1999, Myra worked at Thrifty Car Rental as the Global Head of Consumer Affairs. Travel Agent Magazine hailed Myra a Top 100 Rising Star for leading her team to unprecedented customer recovery and customer loyalty in the hospitality industry. When she’s not lighting up the service world, Myra is likely reading a book that makes her see differently, sipping Ethiopian coffee, or writing poetry. Visit Myra’s Website

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