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How National General Insurance Used Balto’s Real-Time Guidance to Impact Sales & Audit Scores
💰 16% average conversion rate increase
⏱ 53 second decrease in average handle time
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😍 25% increase in customer satisfaction scores
💸 $80k cost savings from automating QA
📞 2 week reduction in onboarding to live call talking
💰 16% average conversion rate increase
⏱ 53 second decrease in average handle time