Download Presentation Slides (PDF) Resources shared during the broadcast: Download presentation slides (PDF) Webinar Recording: Myra Golden’s 3 “R” De‑escalation Method (August 2022) See Balto in Action – Schedule a Demo
Jeb Blount On The Biggest Issue In Sales Contact Centers: Objections Time to Read 1 minute Read More Jeb Blount On The Biggest Issue In Sales Contact Centers: Objections
What Makes the Contact Center a Great Career? Insights from 600+ Tenured Agents Time to Read 1 minute Read More What Makes the Contact Center a Great Career? Insights from 600+ Tenured Agents
How to Identify & Coach on the Most Effective Soft Skills – with Myra Golden Time to Read 7 minutes Read More How to Identify & Coach on the Most Effective Soft Skills – with Myra Golden
Turn Your Contact Center Into a Profit Center – with Blair Pleasant Time to Read 1 minute Read More Turn Your Contact Center Into a Profit Center – with Blair Pleasant
How to Fix Contact Center Onboarding, According to 400+ Agents and Managers Time to Read 1 minute Read More How to Fix Contact Center Onboarding, According to 400+ Agents and Managers
How eHealth Improved Agent Performance Using Balto’s Real-Time Coaching Time to Read 1 minute Read More How eHealth Improved Agent Performance Using Balto’s Real-Time Coaching
